Yes, I totally know this. It sees them, I press connect, it then tells me to press that button. It eventually tells me connection failed. They’ve been connected for a long time, both of them. I had no trouble connecting them when I got them. So something is wrong somewhere but I don’t’ know how to tr4oubleshoot that.
From: viphone@googlegroups.com <viphone@googlegroups.com> On Behalf Of Simon A Fogarty Sent: Thursday, November 5, 2020 9:20 PM To: viphone@googlegroups.com Subject: RE: Cannot connect Airpods or Airpods Pro Hi Deb, I would be surprised if your pods are still connected with your iPad You need to take note of the prompts on the screen when trying to pair the pods and things will work. Remember that when you try to pair you need to have the pods in the case and the case lid open I hold the case over my phone and press the little button on the back until the phone prompts you that the pods are paired / connected, If you don’t hold the button down the pairing wont work. And with the pods, If your iPad and iPhone are using the same apple id, The pods can be paired on one device and therefore pair with all devices that use that apple id, So if you have removed the pods from one device it will be gone from all your devices. So get rid of the didn’t work message and try it again. Sf From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> <viphone@googlegroups.com <mailto:viphone@googlegroups.com> > On Behalf Of Deb Cook Lewis Sent: Friday, 6 November 2020 6:15 pm To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: RE: Cannot connect Airpods or Airpods Pro I did find it, finally. And I got rid of the thing about not being my airpods. But it says connection failed. So it’s definitely about the phone since they connected to my iPad. I don’t know what’s going with apple have tried to call twice and on hold two hours each time. From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> <viphone@googlegroups.com <mailto:viphone@googlegroups.com> > On Behalf Of Simon A Fogarty Sent: Thursday, November 5, 2020 9:11 PM To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: RE: Cannot connect Airpods or Airpods Pro It’s in the middle of the back of the case and if you press you will feel it go in or move, Press it as it wont hert the pods or the case. But when you go to pair them you have to have the lid of the case open with the pods in the charging ports, So make sure the pods are removed from the Bluetooth connection of your phone, Then open the case lid and a message should pop up saying to pair the pods, If you have unpaired them then yeah it will say they aren’t yours. But press the button on the back of the case and hold it while the pods charging case lid is kept open. And follow the prompts on the phones screen. Good luck. From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> <viphone@googlegroups.com <mailto:viphone@googlegroups.com> > On Behalf Of Deb Cook Lewis Sent: Friday, 6 November 2020 6:07 pm To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: RE: Cannot connect Airpods or Airpods Pro Yeah I’m looking on the case. There’s a little strip so close to the lid it’s hard to find it, but I think that must be what you press. Nothing happens. But part of the problem is that it says “not your airpods pro” even though I forgot the device in settings and reset them with the lid closed. Online support says they’re not forgotten if you see this message, but if they’re not present I can’t forget them again. They don’t show up in the Bluetooth list at all. From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> <viphone@googlegroups.com <mailto:viphone@googlegroups.com> > On Behalf Of Simon A Fogarty Sent: Thursday, November 5, 2020 9:03 PM To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: RE: Cannot connect Airpods or Airpods Pro Hi Deb, No on the back of the case that the pods pro come in, that’s the wireless charging case, if you flick the lid of the case open, approx. half a centimeter below the lid on the back panel,you should be able to feel a button that is very slight but if you pres you will feel it. The little things on the pods are not what you are looking for. And no you shouldn’t have to reset your network settings, Just forget the pods and then start again to pair them. Good luck. From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> <viphone@googlegroups.com <mailto:viphone@googlegroups.com> > On Behalf Of Deb Cook Lewis Sent: Friday, 6 November 2020 5:51 pm To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: RE: Cannot connect Airpods or Airpods Pro There’s a long thing on the back of the airpods pro,is that the button? And yes I’ve rebooted my phone. I actually tried to do a hard reset, but I’m not sure I succeeded with that. It said to press volume up, down and then hold power until it reboots, but it never came back. So I was able to just reboot it and I have no idea if it reset. But I’ve recycled power and Bluetooth for sure. I don’t want to reset all network settings if I can hep it because I’d have to repair my watch and all I assume. Ugh. From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> <viphone@googlegroups.com <mailto:viphone@googlegroups.com> > On Behalf Of Simon A Fogarty Sent: Thursday, November 5, 2020 8:47 PM To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: RE: Cannot connect Airpods or Airpods Pro Hi, Same thing, On the back of the pro case is a button you can press to reconnect your airpods pro. Also have you rebooted your phone since having this issue occur? From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> <viphone@googlegroups.com <mailto:viphone@googlegroups.com> > On Behalf Of Deb Cook Lewis Sent: Friday, 6 November 2020 5:41 pm To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: Cannot connect Airpods or Airpods Pro I have both Airpods and Airpods Pro. The other day I was using my Airpods Pro and they suddenly disconnected. I could not get them to reconnect. So following various online advice, I told the phone to forget this device, and I restarted the phone. I then discovered that my original Airpods also don’t connect. I can connect them both to my old Ipad running iOS 12 so it’s probably not the pods. But when I try to reconnect them the phone says they’re not my airpods. Things I read online says this is because they haven’t been forgotten. But they don’t appear so no way to forget them again. I try pressing the button on the back of the Airpods to no avail. I can’t figure out what to press on the Pros because I never had to do that in the first place. My phone is an 8+ so I know it’s older, but things were all fine. All of my other Bluetooth devices that are not the airpods of either kind are connected and working fine. Why not the airpods? I tried to call Apple aCcessiblity and waited on the phone more than two hours before giving up. Any thoughts would be most appreciated. 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