Hi everyone,

I have an iPhone X and a second generation SE both in silicone cases, and back 
tap works just fine. I know some Otterbox cases are pretty thick, though. You 
might want to try taking the phone out of the case to see if back tap works. If 
it does, you'll know that the case is the problem.

Best,
Anna


> On Dec 23, 2020, at 10:10 AM, Donna Casteen <mermaid71...@gmail.com> wrote:
> 
> It is my understanding, backtap doesnt work if the phone is in a case. 
> 
> Donna
> 
> 
>> 
>> Hi I have an iPhone 11 with an otterBox symmetry case and just enable back 
>> tap can’t get it to work for me any suggestions on what I might be doing 
>> wrong or any reason why this might not be working.
>> Thanks.
>> Jen
>> 
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