We did try to remove the case. Jim, like I found it to be sealed. 

-----Original Message-----
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Joseph Hudson
Sent: Thursday, January 7, 2021 4:12 PM
To: viphone@googlegroups.com
Subject: Re: I couldn't hear anything on my phone.

Have Jim pull the case off and see if there is anything resulting in the water 
in that. Don't know why that happened but that's why I told you have Jim pull 
the case completely off and clean it.

> On Jan 7, 2021, at 1:40 PM, Carolyn <4carol...@windstream.net> wrote:
> 
> A weird thing happened to me this morning. I could not hear people on 
> my phone, whether I called them or they called me, so I shut down, 
> came back up and VOILA, phone working. What do you supposed caused 
> that? Battery level is in the 70's.
> 
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