Hello all,
I have been using Instacart for about three years now.
It is a great tool to have and I have only had a couple of instances where I 
have not received everything that I ordered or the item was wrong.
I have found that the customer service of the app is wonderful. If you’re 
missing items or something is wrong, they will refund you it just takes a 
little time. The app is great.

Robert Stigile, Second Vice-President
National Federation of the Blind of California
President San Fernando Valley Chapter
818-381-9568


> On Jan 23, 2021, at 4:39 PM, Tom Lange <lang...@gmail.com> wrote:
> 
> I’ve used Instacart for two or three years now and love it. In spite of its 
> quirks, the IOS app is very easy to use, and one thing that I really like is 
> that the app remembers items that I’ve purchased in the past. So when I’m 
> ready to stock up, I go into the My Items list, flick through the items, find 
> an item that I want and with a single-finger flick up, it’s added to the 
> cart. If I don’t watch out I’ll end up with several hundred dollars worth of 
> stuff in the cart. In the Explore tab, I can do the equivalent of shopping  
> by aisle, or I can use the search field at the top of the screen. There is a 
> quirk which makes it seem like text isn’t being entered, but it really is, 
> and to invoke the search, I’ll double-tap the Search button at the lower 
> right corner of the screen. The Results list behaves much like the My Items 
> list.
> In the cart, I can review everything in there and remove items with a 
> single-finger flick down or increase quantities by flicking up. 
> Checkout is relatively easy, with picker items that help with delivery 
> scheduling. If there’s alcohol in my order, I have to put in my birth date 
> and agree that I won’t be drunk at delivery time, which is okay.
> When checkout is complete, I get a list of everything in the order and again, 
> I can add new items that I may have forgotten, remove items or change 
> quantities.
> It’s important to allow Instacart to send me notifications so I know who 
> who’s shopping and am informed of any possible substitutions that I need to 
> approve.
> When the delivery person arrives I get a text and a phone call so that I can 
> direct him/her to where he or she can park and load up my cart. The delivery 
> person has almost always gone to my apartment with me and placed bags on my 
> kitchen counter or dining room table.
> It’s very rare that I’ve had missing or incorrect items. 
> All in all my experiences have been very positive and I recommend the service 
> and the app highly.
> Tom
> 
> 
>> On Jan 23, 2021, at 3:52 PM, M. Taylor <mk...@ucla.edu> wrote:
>> 
>> Hello Everyone,
>> 
>> Earlier this week, I signed up for the InstaCart delivery service, via the
>> iOS app.
>> 
>> I must say, I was extremely impressed with the results.
>> 
>> While it took me quite some time to learn how to navigate the app, once I
>> completed my order, the food items I purchased were delivered within 90
>> minutes.  
>> 
>> Not bad, not bad, at all.  
>> 
>> Mark
>> 
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