This is what my friend says: 
I have contacted Duo Lingo a few times by email and they respond quite promptly.
If you go to your profile, click on settings and scroll down to “give 
feedback”, click on that and it will open an email.  Fill in your query and 
send it off.  I usually hear back within 24 hours.  Perhaps you could ask them 
to call you.
Hope this helps.
Liz

Sent from my iPad

On 10 May 2021, at 17:55, Alison May <chrisalis...@gmail.com> wrote:

Are you able to help this lady?

Sent from my iPhone by Alison may
0777 315 8181

Begin forwarded message:

> From: 'Kristeen Hughes' via VIPhone <viphone@googlegroups.com>
> Date: 10 May 2021 at 4:26:44 pm BST
> To: viphone@googlegroups.com
> Subject: Contacting Duolingo
> Reply-To:viphone@googlegroups.com
> 
> Has anyone who is using this program ever needed to contact someone with a 
> question of any kind? I really need to speak with a human being, but can’t 
> seem to find a way to do that, either through the website or the app.
> 
> Kristeen
> 
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Sent from my iPhone by Alison may
0777 315 8181

> On 10 May 2021, at 4:26 pm, 'Kristeen Hughes' via VIPhone 
> <viphone@googlegroups.com> wrote:
> 
> Has anyone who is using this program ever needed to contact someone with a 
> question of any kind? I really need to speak with a human being, but can’t 
> seem to find a way to do that, either through the website or the app.
> 
> Kristeen
> 
> -- 
> The following information is important for all members of the V iPhone list.
> 
> If you have any questions or concerns about the running of this list, or if 
> you feel that a member's post is inappropriate, please contact the owners or 
> moderators directly rather than posting on the list itself.
> 
> Your V iPhone list moderator is Mark Taylor.  Mark can be reached at:  
> mk...@ucla.edu.  Your list owner is Cara Quinn - you can reach Cara at 
> caraqu...@caraquinn.com
> 
> The archives for this list can be searched at:
> http://www.mail-archive.com/viphone@googlegroups.com/
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> You received this message because you are subscribed to the Google Groups 
> "VIPhone" group.
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> To view this discussion on the web visit 
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-- 
The following information is important for all members of the V iPhone list.

If you have any questions or concerns about the running of this list, or if you 
feel that a member's post is inappropriate, please contact the owners or 
moderators directly rather than posting on the list itself.

Your V iPhone list moderator is Mark Taylor.  Mark can be reached at:  
mk...@ucla.edu.  Your list owner is Cara Quinn - you can reach Cara at 
caraqu...@caraquinn.com

The archives for this list can be searched at:
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