Under settings, Messages, What does he have set for keep messages? If it is set to forever, then that message will probably continue to haunt him.
Does he only have one way for people to send texts to him? Like by his phone number? You can have multiple ways like an iCloud address, a .me address, your regular email address, etc. Making sure that he only has his preferred method selected under the message settings, Send and Receive. I hope that helps. Richard Software means never having to say you're finished Web site: www.turner42.com<http://www.turner42.com> From: viphone@googlegroups.com <viphone@googlegroups.com> On Behalf Of Kay Malmquist Sent: Saturday, June 26, 2021 10:52 AM To: viphone@googlegroups.com Subject: A very strange problem Hi all, I am sorry about the subject line but if you read on, you will see why. My husband has an iPhone 6 S and yes, I realize it is an older phone but this is not the issue. When I O S 14 series came out, like most every one else, he updated. Now I have to back up a bit. Back in 2016 I had brain surgery and he posted to a couple of groups how I was doing. He would send texts to everyone and then of course delete them. Now back to around a half year ago when I O S 14 came out. He upgraded and now there is one text that he sent at this time showing up at the top of pages, down where the page adjust bar is and other places as well. It covers up things and makes it a pain to do a lot of what should be simple. He has called Apple and they have thought that it might be a labeling issue. They have taken everything off his phone and then they say that they can see it. It is not a labeling issue. They have said that they would send it up the line to the engineering team, but nothing is ever heard. Now last week he got an iPad and when he set it up he set it up through the iCloud and guess what? That text is now on his iPad. It must have to do with something in the iCloud. He called Apple tech support and got the usual run around. He is going to get a new iPhone within the next week and if he registers it using his info that text will be on it as well. Where can someone go to get to a higher level of tech support that will help him to get this fixed once and for all? If that means dumping his iCloud account and starting over from scratch, then so be it. Please if anyone has any thoughts on this it would be appreciated. Kay Malmquist kay.malmqu...@gmail.com<mailto:kay.malmqu...@gmail.com> We are what we repeatedly do. Excellence, then, is not an act, but a habit. -Aristotle. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu<mailto:mk...@ucla.edu>. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com<mailto:caraqu...@caraquinn.com> The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/<https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.mail-archive.com%2Fviphone%40googlegroups.com%2F&data=04%7C01%7C%7Cd87e4dcd9e3b4ca15f7908d938cac3a9%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637603265775647431%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=XbOtdnvQ5vBrSxekpZOarIDE839VcTa7lFxNpHSR%2FgA%3D&reserved=0> --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com<mailto:viphone+unsubscr...@googlegroups.com>. 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