Very mysterious! I would try turning off your phone and then back on and also 
unplugging one of the Alexa devices, wait about 30 seconds and plug it back in. 
I am not sure it will work, but it is worth a try.

 

Debby

 

From: viphone@googlegroups.com <viphone@googlegroups.com> On Behalf Of Johna 
Gravitt
Sent: Monday, October 11, 2021 9:18 AM
To: viphone@googlegroups.com
Subject: RE: question about iPhone and Alexa

 

I have not updated to IOS 15 yet.

It was working fine up until yesterday and the only thing that is different is 
that I started using my pluggable Bluetooth keyboard, but when that is not 
connected I still can’t seem to connect to any of my Alexa devices.

Johna

 

From: viphone@googlegroups.com <mailto:viphone@googlegroups.com>  
<viphone@googlegroups.com <mailto:viphone@googlegroups.com> > On Behalf Of 
dm-h...@comcast.net <mailto:dm-h...@comcast.net> 
Sent: Monday, October 11, 2021 8:58 AM
To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> 
Subject: RE: question about iPhone and Alexa

 

Hi Johna,

 

Are you using iOS 15? That is what I have on my iPhone SE 2020, but I haven’t 
tried connecting to Alexa yet. If you are using iOS 15, and if no one else has 
responded, I will give it a try later and see what happens.

 

Debby

 

From: viphone@googlegroups.com <mailto:viphone@googlegroups.com>  
<viphone@googlegroups.com <mailto:viphone@googlegroups.com> > On Behalf Of 
Johna Gravitt
Sent: Monday, October 11, 2021 7:11 AM
To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> 
Subject: question about iPhone and Alexa

 

Hi,

I recently started having trouble with getting my iPhone to connect to any of 
my Alexa devices.  I’ve reset the, turned off Bluetooth and turned back on, and 
my phone will connect then disconnect.  If it does manage to stay connected 
nothing plays through it via when I hit play, sounds still come through my 
phone.  Any advice?

Johna

 

Johna Gravitt – Accessibility and Talent Associate

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