Hi,
I wonder if the loan pair were a different model. The feature you mention is 
normal with my hearing aids.
Max.

> On 4 Dec 2021, at 2:57 pm, Les Kriegler <kriegle...@gmail.com> wrote:
> 
> Hi All,
> My hearing aids went in for service today. I received a loaner pair. There 
> was an option to lower external sounds when VO was running on my phone. When 
> I stopped using the phone, in about three seconds, any external sounds 
> returned to it normal volume. I called Apple Accessibility and the rep with 
> whom I spoke said the only setting she was aware of was attention Awareness 
> settings which had no effect on this issue. Anybody know how to activate this 
> feature? Thanks for the assist.
> Best Regards,
> 
> Les
> 
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