Before turning the Braille display off or on, it is vital to lock the iPhone 
screen. Have you always done this?
Harry

> On 25 Feb 2022, at 19:17, Duane Steele <duanestee...@gmail.com> wrote:
> 
> Hello friends,
> 
> I have purchased an Orbit Reader 20 Plus, and all attempts To keep it paired 
> with my iPhone 8 For more than a short time fail. I have contacted technical 
> support and followed the instructions in the manual to the letter. If I keep 
> the unit in "sleep" mode, it stays connected. However, after turning it 
> completely off, though it recognizes the ORBIT reader, and in settings it 
> says the unit is connected, there is no response. I am told By technical 
> support to just unpair and re-pair the unit. Really? every day, and even 
> twice a day? Orbit Research, from which I bought the READER directly, offErs 
> no other advice. I'm about ready to just give up and send it back. But first, 
> I turn to some of you who might know how to solve my connection problem. 
> Thanks in advance for any assistance.
> 
> 
> Peace & Blessings,
> Pastor Duane L. Steele
> Phone (276) 730-5194
> 
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