When I get my new iPhone, I'll be getting it direct from apple.  That
worked very well for me last time.  I never had to install a simcard
in my current phone, it came preinstalled.

On 3/14/22, Esther Levegnale <elevegn...@sbcglobal.net> wrote:
> hi, what a nightmare of a story! I'm sorry you had to have bypass surgery. I
> hope you are feeling better however. Take care and good luck! Esther
>
> Sent From Esther's Amazing and Awesome iPhone 13 Pro Max!
>
>> On Mar 14, 2022, at 7:10 PM, Kevin Minor <kmino...@outlook.com> wrote:
>>
>> 
>> Hi.
>>
>> Last week I ordered an iPhone 13 Pro Max from Spectrum, my phone provider.
>> When I ordered the phone, I specifically asked if a sim card was installed
>> in the phone. I was told it was. Today, the phone was supposed to arrive.
>> I once again called Spectrum to confirm the sim card would be in the
>> phone. I was told it would be. At about 1:30, the phone arrived. I was
>> going to wait for help to get it running, but I decided to get it working
>> myself. I received an email from Spectrum that gave the link to get the
>> new phone working. I went there. There was a link to deactivate my old
>> iPhone X, and activate my new phone. I did that. Then the fun of getting
>> the new phone working began. That wasn’t too bad. I did learn my X was
>> deactivated, so I figured the 13 was ready to receive calls. I was getting
>> it set up, and decided to check the status line to make sure I had cell
>> service. I didn’t. I waited over an hour, and still no cell. It was then I
>> suspected the sim card wasn’t in the phone. There’s one thing I learned.
>> With no cell signal due to no sim card, nothing that uses cell service
>> works. This includes Wi-Fi calling. I couldn’t even send texts. I tried to
>> call Spectrum for information on this, but that didn’t work. Right now,
>> it’s very important for me to have contact with people, due to just having
>> triple bypass surgery, so no phone wasn’t good. In the end, I took
>> everything that came with my new phone to a neighbor, and she got the sim
>> card installed. The phone works great, and the iCloud backup of my old
>> phone went over to the new one with no problems.
>>
>> There’s my story. I think there might have been a misunderstanding on my
>> part. I think the people I talked to meant the sim card would come with
>> the phone. I thought it would be preinstalled in it, and it wasn’t. I did
>> speak to someone at Spectrum, and I’m getting a discount on my next bill
>> for my inconvenience.
>>
>> Just mentioning the fun I had today.
>>
>> Have a blessed day and don’t work too hard.
>>
>> Kevin and Jilly
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-- 
Joshua Hendrickson

Joshua Hendrickson

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