Hello, I have an Ipad 7 which I got through work. I don't use it often, and recently I was notified that I needed to update some software on the Ipad to remain compliant with work policies.
When I tried to unlock the Ipad using the passcode I remembered, I was told thte passcode was incorrect and after trying various combinations I am now completely locked out of the Ipad. When I power it up it says "Ipad disabled" "Connect to ITunes". When I connect the Ipad to my windows laptop which has the latest version of ITunes on it, ITunes doesn't even recognize that it has been plugged in. I have read that I can turn off the Ipad and then press the top button for a while and the Ipad will go into recovery mode and ITunes will aske me if I want to reset the device, but after holding in the top button for about 15 seconds the Ipad emits a small beep which I assume is telling me that it is in recovery mode, but ITunes still doesn't seem to see the Ipad at all. When I go into account settings in ITunes and click on the devices link I see the IPad listed along with my IPhone, so I know at some point I connected the IPad to my ICloud account even thought when I log into ICloud I don't see the device. Are there any suggestions on how else I can either just reset the passcode or reset the IPad to factory settings so I can reinstall the software for work? -- Sincerely, Donald Raikes, CPACC Accessibility Specialist IAAP Certified Professional in Accessibility Core <https://urldefense.com/v3/__https://www.accessibilityassociation.org/cpacccertification__;!!GqivPVa7Brio!ITXXARxD3iTCnbAoB96JZAdz253IVd2urWYbOsB5MNjTAjmFErX-iqpRl4NrjAo7$> competencies -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/CAPamLv9z0Fp3DO-WRhZT%3D9LCPcaNm%2BcqL9VF0S%2BsccFAvu3Aaw%40mail.gmail.com.
