Have you tried restarting your phone that can often fix a lot of problems just 
ignore this if you have already tried it I deleted the previous messages and 
cannot remember if that is something that you tried or not good luck

> On Nov 16, 2022, at 10:58 AM, Carolyn <4carol...@windstream.net> wrote:
> 
> 
> I have checked Settings.
>  
> In Accessibility and Voiceover and Audio, Auto Speaker is on.
>  
> I called Apple Accessibility. That representative might have been on the 
> third tier - got me to go to Audio Ducking Speaker. That does not work 
> either. I have written Apple Accessibility.
>  
> I decided to be persistent, since this could be a 16,1 problem, and I would 
> prefer it not be a problem for me or others on the next update.
>  
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