I have an iPhone XR with the same problem.  I will call Apple today.

> On Dec 28, 2022, at 9:22 PM, Shai <[email protected]> wrote:
> 
> Hello all,
> Since iOS16, when I place the phone to my ear, I am having difficulty
> adjusting the volume using the volume buttons on a phone call. I was
> told to set up the device as new and even after doing this, I am still
> experiencing this issue.
> Is anyone else experiencing the same and if so, how was it remedied?
> I did try enabling the change with buttons setting; however, this only
> worked for a few days and then stopped allowing me to adjust the
> volume. I have kept up with the updates and updated my phone to iOS
> 16.2; however, the same issue still exists.
> Also, since setting up the phone as new, I am not receiving
> notification for exchange emails with the mail app.
> Anyone having this behavior and how was it resolved?
> The volume issue is occurring on both an iPhone10R and iPhone13 pro.
> Thank you in advance for any responses.
> 
> -- 
> Shai Wolman
> Wolman Assistive
> (619)894-6587
> An accessibility services company providing training to children and adults!
> To get in touch or for more information, please visit my website at
> wolmanassistive.com
> 
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