Sorry, I meant, what apps were running at the time (if any are always running 
when the crash occurs), how many apps were active in the app switcher, basic 
details about your device when the crash occurs. I have not been able to find 
any consistency around this one. Until it can be reliably reproduced, it may 
not be completely fixed.

Several years ago, when I was working as an alpha and beta tester, we had a 
product which kept crashing. It took months to track down the bug. In the end, 
the problem disappeared when three completely unrelated bugs in different 
modules were found and fixed. They never found the cause of the intermittent 
bug that we were trying to solve.

When a meaningful factor is found that reliably causes a problem, it then 
becomes a straight-forward process to track down the bugs. It still may take 
quite a while, or if the bug is just an annoyance, but the fix causes a much 
worse problem elsewhere, the bug may be left because people can more easily 
deal with that annoyance than the bigger problem caused by the fix. Software 
bugs are nowhere near as easy to track down and fix, whilst maintaining overall 
stability, as people want to believe. I learned this firsthand when I thought I 
wanted to be a programmer. I am reminded of it whenever I decide to try and 
track down inconsistencies to send in bug reports.

David Chittenden, MSc, MRCAA
Email: dchitten...@gmail.com
Mobile: +64 21 2288 288
Sent from my iPhone

On 27/11/2012, at 8:17, Regina Alvarado <reggie.alvar...@gmail.com> wrote:

> David:
> You said you got your phone to crash twice and then said to send the 
> “configurations” if it happened again to Apple’s accessibility.  What 
> configurations would I need to send? Sorry, as you know, I am not very 
> techie. Would like to help, though, if I need to warm reset my phone and it 
> crashes. Thanks for your patience and explanation in advance.
> Reggie
>  
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