Unless this is something they have introduced literally in the last few days, I 
am not sure that this is the case with Natwest, and I’m sure it is still £750.

Simon, the March Merman.

> On 5 Oct 2024, at 19:51, 'Eleanor Roberts' via VIPhone 
> <[email protected]> wrote:
> 
> Hi all
> 
> I too use the HSBC app and it is very good and very accessible. Lloyds is 
> also extremely good, both in terms of the accessibility of the app, and also 
> if you need additional phone support with/are struggling with/would like to 
> speak to a member of their staff about anything.
> 
> Would definitely not recommend Natwest. Their app is becoming far too reliant 
> on biometrics and photographs, - even if you now want to move or pay anything 
> over £250 you have no option but to use biometrics -, which is pretty well 
> impossible to deal with if you have limited/no sight. Their support and 
> understanding of the needs of people with disabilities and the situations 
> they find themselves in, whether that be phone support or in-branch, also now 
> leaves an awful lot to be desired. It’s a shame, as they used to be very very 
> good, but they have really gone down hill in the last couple of years.
> 
> Hope this helps.
> 
> Eleanor
> Sent from my iPhone
> 
>> On 5 Oct 2024, at 19:04, 'Linda Gaitskell' via VIPhone 
>> <[email protected]> wrote:
>> 
>> I use the HSBC ap and it's very accessible.
>> 
>> Linda
>> 
>>>> On 05/10/2024 15:52, 'ChalmersAS' via VIPhone wrote:
>>> Hi all
>>> 
>>> The Santander app has been updated and is now absolutely rubbish with VO. 
>>> It is definitely the app and not the recent IOS update, as I also have it 
>>> on an old iphone running an earlty IOS.
>>> 
>>> 1 Does anyone else use the app and, if so, have you found any work rounds?
>>> 
>>> 2 Can anyone recommend any UK banks who have accessible apps?
>>> 
>>> I have naturally been in touch with the bank and they clearly don’t have a 
>>> clue about VO and palmed me off with the usual delete and reinstall 
>>> thing.Yawn.
>>> 
>>> TIA
>>> 
>>> Adrienne
>>> 
>> 
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