I didn't think of that but I will ask her. Hopefully that's all it is.

Thanks

On 6/17/13, Woody Anna Dresner <wadres...@att.net> wrote:
> Hi Kimber,
>
> Has your daughter tried using a different USB cable? Maybe the problem is
> simply that a cable has gone bad.
>
> Best of luck,
> Anna
>
> Sent from my iPhone
>
> On Jun 17, 2013, at 7:11 AM, Kimber Gardner <kimbersinbox1...@gmail.com>
> wrote:
>
>> Thanks for the suggestions, Kevin.
>>
>> All three USB ports on the laptop have the same problem. I had her go
>> through and update the drivers then disable and re-enable each USB
>> device in device manager. I don't know what happened after that as I
>> haven't spoken with her yet this morning.
>>
>> Kimber
>>
>> On 6/17/13, Kevin Barry <krba...@gmail.com> wrote:
>>> Several ideas present.
>>> First, maybe it is backed up on iCloud anyway. Check.
>>>   Try another USB port on that computer which appears to have issues.
>>> You might try copying over the backup files manually to  a
>>> functioning computer although I'm not 100% sure that would work.
>>> This points up why a little preparation goes a long long way.
>>>
>>> At 07:41 AM 6/17/2013, you wrote:
>>>> I'm with you on that. The problem is for now she is backed up to the
>>>> laptop, not iCloud, so how does she get her stuff back right now?
>>>>
>>>> On 6/17/13, Kevin Barry <krba...@gmail.com> wrote:
>>>>> Icloud is the way to go.  seamless and painless; no computer required.
>>>>> At 07:17 AM 6/17/2013, you wrote:
>>>>>> Hi All,
>>>>>>
>>>>>> My daughter had to replace her iPhone over the weekend. Before taking
>>>>>> the damaged one back, she backed it up to her laptop. But when she
>>>>>> attempted to restore to her new phone, the laptop won't recognize it.
>>>>>> In fact the laptop doesn't recognize "any" usb devices. The new
>>>>>> phone,
>>>>>> on the other hand, is recognizable when we plug it into other
>>>>>> computers.
>>>>>>
>>>>>> The problem is she can't get her contacts etc. off the laptop. So I'm
>>>>>> wondering is it possible to restore content over a wifi connection?
>>>>>>
>>>>>> Thanks in advance.
>>>>>>
>>>>>> Kimber
>>>>>>
>>>>>> --
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Kimberly

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