Thank you so much, I took your advice and sent an email to that address, as well as following the advice of other list members and clicking on report a problem. Let's see what happends and if I get a response from anybody. Just to add to the original message, my husband being as frustrated with this app as I am, tested it again today outside in the daylight with different sources of text and "nope it doesn't work" Hopefully something will come of all this corespondence to apple. Again thanks to all for the help. Regards Zoe
----- Original Message ----- From: "shaf" <shafpa...@gmail.com> To: <viphone@googlegroups.com> Sent: Monday, July 01, 2013 2:08 PM Subject: Re: so frustrated with an app, please help Actually, Apple have been really good to me when it comes to refund for broken apps. Send an email to iTunesStoreSupport[at]apple[dot]com, tell them the app doesn't do what it say it does and to issue a full refund. They will refund you as an exception to the terms and conditions, which states that "all sales are final." -Shaf On 7/1/13, Sieghard Weitzel <siegh...@live.ca> wrote: > I tried claiming a refund that way once and nothing ever happened. > > > > Applevis has an article on this, but it's essentially the same as using > that > Report a Problem link in the purchase receipt email, so I don't know how > well it will work, here is the link: > > > > http://www.applevis.com/guides/obtaining-refund-inaccessible-apps > > > > If reporting the issue doesn't work, you could always try and call Apple > Accessibility and ask if they can help. Phone number is 1-877-204-3930. > > > > > > Regards, > > Sieghard > > > > > > > > From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf > Of Jennie Facer > Sent: Sunday, June 30, 2013 4:25 PM > To: viphone@googlegroups.com > Subject: RE: so frustrated with an app, please help > > > > Zoe, > > > > You can also get a refund from your receipt that comes in your email. It > will say a receipt number. In here there is a report a problem link. > > > > Hth > > > > Jenn > > > > TO THE WORLD YOU ARE SOMEONE, BUT TO SOMEONE YOU ARE THE WORLD! > > > > From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf > Of zoe > Sent: Sunday, June 30, 2013 4:32 PM > To: viphone@googlegroups.com > Subject: so frustrated with an app, please help > > > > Hi listers, > > as the subject says I'm so frustrated, I'm all most in tears. > > A while back I was at the university of waterloo in Ontario Canada, and > some > one demonstrated the zoomreader app to me to help me read boxes and cans > amongst other things. At the time I thought as soon as I could afford it > I > definitely would invest in this app. A few days ago my husband got me an > app store card. By now there was a lot of apps I wanted since I laid my > eyes on zoomreader back in February. Since zoomreader is $20.00 and that > was the full amount of the card, I decided to get some other things I > wanted > and get the zoomreader another time. I got the sluzzle game and abbyy > text > grabber and translator, and so far I am really happy with the purchases I > made. I also wanted to get a portable cctv in February because that was > also demonstrated to me at the University but they are very expensive, and > this morning I was browsing the via app and I clicked on cctv and > magnification and came across an app called seeit, and after reading the > description decided to get it, here is where my frustration starts. > > The app comes with an invert feature which works just fine, it makes the > page black with white text which is the only way my eyes can actually see > printed material. The app is pretty straight forward, there is a flash > light button on the top right hand corner of the screen. At the bottom > there is a normal button, color button, an invert button and a > resume/pause > button. The app when you open it basically automatically opens your video > camera using the rear facing camera. Right above these buttons is a long > bar that if you swipe up and down it's suppose to zoom the screen. All > buttons work with voiceover. I placed a cd cover on a white counter > background and low and behold in the middle of the screen there is a black > square with white lines on it. I try zooming it but nothing. When I move > the camera close to the document the white lines become large blurry > peaces > of text. I let the I phone stand still for it to autofocus and maybe that > will clear up the text, but nothing. I tried with regular color but > nothing, I tried with the flash light on and off but nothing. I let my > fully sighted husband try the app, and guess what? > > he couldn't get the text clear unless he had it at it's smallest zoom > level > and even then he had to wear his glasses to read the print. The app has a > problem zooming and auto focusing and it doesn't replace thousand dollar > portable cctv's as the seller describes on the app store. I just wasted > seven dollars from my gift card which could have went somewhere else to > give > me accessibility in another app to make my life easier. > > I contacted apple and they told me they could not help me with support > because I bought my I phone a year ago and I was not entitled to support > unless I paid $35.00 then I told the lady that it was regarding the app > store, an app that doesn't stand up to it's description, and that who do I > contact about a refund. She told me the only way to get help was to visit > www.expresslane.apple.com So I did, all I got was frequently asked > questions, articles, and tricks & tips, and instructions. Great for other > issues but nothing about refunds. Then I called the toll free > accessibility > number and the really nice guy told me to click on to the same sight, and > click on iTunes, then store, then purchases and downloads. I tried this > too > but nothing, no where where I could send a request for a refund. I'm so > sorry for the long message but I wanted to be as clear and detailed with > my > problem and frustration. Can anyone help? Am I stuck with a six dollar > plus applicable provincial taxes app that I can't use? There must be a > way > to get my money back and use it towards an app that will be beneficial to > me > and my accessibility needs, instead of an app sitting on my phone that not > only I can't use but even a sighted person can't use. > > Thanks for listening, again please accept my apologies for the long > message, > and thank you in advance to anyone who can provide me with any feedback or > help. > > Regards > > the almost in tears Zoe > > > > -- > You received this message because you are subscribed to the "VIPhone" > Google > Group. > To search the VIPhone public archive, visit > http://www.mail-archive.com/viphone@googlegroups.com/. > To post to this group, send email to viphone@googlegroups.com. > To unsubscribe from this group, send email to > viphone+unsubscr...@googlegroups.com. > For more options, visit this group at > http://groups.google.com/group/viphone?hl=en. > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com. > For more options, visit https://groups.google.com/groups/opt_out. > > > > -- > You received this message because you are subscribed to the "VIPhone" > Google > Group. > To search the VIPhone public archive, visit > http://www.mail-archive.com/viphone@googlegroups.com/. > To post to this group, send email to viphone@googlegroups.com. > To unsubscribe from this group, send email to > viphone+unsubscr...@googlegroups.com. > For more options, visit this group at > http://groups.google.com/group/viphone?hl=en. > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com. > For more options, visit https://groups.google.com/groups/opt_out. > > > > -- > You received this message because you are subscribed to the "VIPhone" > Google > Group. > To search the VIPhone public archive, visit > http://www.mail-archive.com/viphone@googlegroups.com/. > To post to this group, send email to viphone@googlegroups.com. > To unsubscribe from this group, send email to > viphone+unsubscr...@googlegroups.com. > For more options, visit this group at > http://groups.google.com/group/viphone?hl=en. > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com. > For more options, visit https://groups.google.com/groups/opt_out. > > > -- You received this message because you are subscribed to the "VIPhone" Google Group. 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