I took the suggestion and wrote Apple accessibility regarding the refund issue. Their response seems reasonable to me although I would prefer to know in advance myself. It took several days to receive this answer so it may not be a cookie cutter. I'm encouraged. Hello, Thank you for your email and feedback. We have looked into this issue and while a credit was issued to Sieghard, the response used did cause confusion. We will work with the iTunes Store Support to ensure that the correct information is sent back when a refund is issued. Curently any user can use the "Report a Problem" link from their iTunes Account purchase history, or contact iTunes Store Support via the web to request a refund for an app they may have purchased that does not work as expected with VoiceOver. Apple Accessibility -- You received this message because you are subscribed to the "VIPhone" Google Group. Post a new message to VIPhone by emailing viphone@googlegroups.com. Search and view the VIPhone archives by visiting http://www.mail-archive.com/viphone@googlegroups.com/. Reach the VIPhone owner and moderators by emailing viphone+ow...@googlegroups.com. Unsubscribe and leave VIPhone by emailing viphone+unsubscr...@googlegroups.com. More VIPhone group options can be found by visiting http://groups.google.com/group/viphone?hl=en. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/groups/opt_out.