As the subject line says, I finally got around to contacting
Schwan's about their app not being very usable with VoiceOver.
Truthfully, I might not have called them today; but, when I got a
push notification from them telling me my next service date was
tomorrow, although it actually isn't until next Wednesday, I
figured I had indeed better make sure no one from Schwan's was
going to show up at my door tomorrow.
The person with whom I spoke at their customer service number,
she told me not to worry about that message on my phone, and
confirmed what I already saw in my account regarding next
Wednesday being my delivery date. However, when I started to
tell her of my problems with the iPhone app, she told me it was a
new app and bugs were to be expected. So, of course, I next
asked her to whom I would give feedback regarding such bugs, so
they could hopefully be fixed in the future. And, she gave me a
web site of:
schwans.com/app
When I checked out that site, though, it just gave a YouTube
video regarding the app, and had a few frequently asked
questions. So, on the Schwan's site, I went to their help link,
then to their contact us link, and there was a form I could fill
out and submit. Thus, that is what I did in the end.
Now, regarding that form, there was a place to choose a subject
of the inquiry; but, not finding one related to the iPhone app, I
just chose other in the drop down menu. Then, where one had to
type their message, it gave five hundred characters, and one
could check and see how many characters they had used as they
went along. I would have liked to have had a few more hundred
characters to explain the things I tried to do with the app, but
I finally did manage to put some information into the form and
get it submitted.
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