I have this problem on ocasion. Here is what I have to do to get the
messages to delete from mail....
First, have your friend to try clearing mail from the app switcher. Then
reopen mail to see if the messages have been deleted. If not, have her to
try deleting the messages once again, then immediately close mail and remove
mail from the app switcher. Reopen mail, in most cases this will clear the
unwanted messages from mail for me.
When this doesn't work, I have my mail setup so that I can download my mail
onto my computer. If she has her mail setup to be able to check her mail on
a computer, have her to try moving the messages into the inbox mail folder,
then checking her mail on a desktop/laptop commputer. This should download
the unwated messages onto her computer where she will be able to delete
them.
Hope this helps.
Donna
Asking for a friend. She has a regular iPad bought in 2012, not sure what it
is called but same as mine. She was doing email and checking junk. Two
emails were in junk, but these 2 emails she cannot delete or move anywhere.
I had her completely turn off iPad and turn back om. They were still there
and still could not be deleted or moved. Next I had her do a reboot holding
home and off/on button for 10 seconds. They are still there and not able to
be deleted or moved. Anything else we can try? Could she somehow have a
virus? Any help is deeply appreciated.
Reggie and Allegra
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