I understand now. I am happily using the program. My frustration came when the app disappeared while I was trying to move it to another page. **** If we can't look at ourselves, and ask, why? then where does the learning start?
----- Original Message ----- From: TapTapSee To: [email protected] Sent: Wednesday, February 05, 2014 3:39 PM Subject: Re: Fw: Double purchase TapTapSee - Contact Us Hello Doc and All, I'd like to provide an explain for the response that was sent to Doc. Apple has four classifications for in-app purchases. They are as followed: consumable, non-consumable, non-renewing subscriptions, and auto-renewable subscriptions. Two of those purchases are restorable if the app was accidentally deleted or the device had to be restored without backup. The in-app purchases that are restorable are: non-consumable and auto-renewable subscriptions. This information comes directly from the Apple website (link provided at the end of the message). In the case of TapTapSee, the credits for pictures are categorized as consumable products. Therefore, they are not renewable. The monthly subscriptions, are not auto-renewable. Therefore, they are also not restorable. Now as mentioned, we are looking for a possible way around this issue. One solution, as Michael noted, is to restore the purchases from your backup. The backup would have to be made prior to deleting the app and/or switching devices. Doc, I apologize for the email not going into details to explain the issue that we're facing with restoring previous credits. However, I am glad that we are able to address this issue in the open forum. Below I'd like to provide you with a direct quote of the information that is available on Apple's page in regard to in-app purchases: "If you lose your In-App Purchases because apps were accidentally deleted or you had to restore your device without a backup, you may be able to download some of your purchases again for free. See which types of In-App Purchases you need to purchase again or can redownload for free in the table: Purchase again: Consumable and non-renewing subscriptions. Download for free: Non-consumable and auto-renewable subscriptions. To download an In-App Purchase again, you must download it from within the installed app using the same iTunes Store account name you used for the original In-App Purchase." Link to the source: http://support.apple.com/kb/HT4009?viewlocale=en_US&locale=en_US I'd also like to mention that we've been in communication with Apple, and are still seeking a possible solution. We'll continue to keep you informed on the progress. If you have any further question, please feel free to contact us directly at [email protected]. Best Wishes, TapTapSee Team On Tuesday, February 4, 2014 3:53:30 AM UTC-8, Robert Doc Wright wrote: below is the response I received from taptapsy concerning my having to reinstall taptapsy and being forced to repurchase 100 credits. Hello Doc Wright, Thank you for writing us. I apologize for the inconvenience. Unfortunately, when TapTapSee is deleted and reinstalled to a device, its purchases are not saved into the system. This is due to Apple not restoring purchases made for consumable and non-renewable subscriptions. Best Wishes, TapTapSee Team Follow on Twitter l Like on Facebook l Visit at TapTapSee On Sun, Feb 2, 2014 at 6:55 PM, Doc Wright <[email protected]> wrote: Earlier I wrote you about losing the app on my iPhone and having to reinstall it. I had originally purchased 100 credits before the app disappeared. After reinstalling it it does not show that I have purchased the credits. I purchased another 100 credit hoping that iTunes would see that I had made a previous purchase, that was not the case I was charged again for a Nother 100 credits. Is there anything I can do? My user ID for iTunes is [email protected]. Your yMessage: Version: Version: 2.1.5 (48) Model: iPhone System: iPhone OS, 7.0.4 Locale: en_US Network: WiFi Send from my iPhone 4S -- You received this message because you are subscribed to the "VIPhone" Google Group. Post a new message to VIPhone by emailing [email protected]. 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