This happened to me last week because good ol Microsoft pushed updates down and the computer rebooted in the middle of the phone's backup process. I followed the restore process and all was well. Good thing Microsoft isn't here in my town! lol.
Needless to say, I've turned off automatic updates. DJ -----Original Message----- From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of Raul A. Gallegos Sent: Friday, March 14, 2014 9:33 AM To: viphone@googlegroups.com Subject: Re: Using iTunes to Upgrade a Phone in Recovery Mode hello Alan. First off, yes it's possible to get speech on from iTunes. Second, if the iPhone has been backed up, then it's safe to proceed with the update even if it gives you the warning that the world will end and the phone will be erased back to factory defaults. As to what causes this, it's really a number of things. I've seen this when upgrading jailbroken phones to a new software version, or when upgrading a phone and it skips iOS versions. Good luck. -- Raul A. Gallegos I can't live without y?o?u?. TEA. Bazinga! - Sheldon Cooper Twitter and Facebook user ID: rau47 On 3/13/2014 11:52 PM, Alan Lemly wrote: > I was trying to help a friend upgrade her phone using iTunes. We first > made sure she was on the latest version of iTunes (11.1.5) and then made > an encrypted backup to her computer. Finally, we chose to download the > iOS 7.1 to her computer so it would be available in case the Apple > servers were busy when we got to the upgrade the next day. > > Tonight, we started the upgrade process from within iTunes but at some > point the phone was no longer seen by iTunes which presented a message > that the phone was in recovery mode and would have to be restored before > anything else could be done. The phone was absolutely silent and she was > unable to determine if it was even powered on. Disconnecting it from the > USB cable and reconnecting it did cause the computer to chirp so it was > seeing the iPhone. But when iTunes was restarted, she got the message > again about the phone being in recovery mode requiring a restore in > order to proceed. None of the usual restore from backup options were > available under the iTunes Summary tab and the only option was to select > the Restore button. When this was selected, the next thing spoken by > JAWS was that restoring would erase all of the phone's content and reset > it to factory defaults. This caused us great concern and she decided to > take her phone and laptop to the Apple Store to get their help restoring > her phone. > > I suspect that once the phone is restored, the option will become > available in iTunes to restore from the computer backup we made > yesterday. However, the reason we didn't proceed was we weren't sure how > she would be able to respond with the phone when the upgrade shifted to > it as it always does if she didn't have VoiceOver on. I'm trying to > learn from this experience from anyone who might have gone this route > before so I'll know if the process can be completed by someone without > sighted assistance in this circumstance. Does it give you an option to > start VoiceOver when a restore to factory defaults is done? Can > VoiceOver be turned on using iTunes as part of the restore process? > Finally, does anyone have any ideas why the phone went into recovery mode? > > I'm confident that she'll get her phone upgraded and restored from the > manual encrypted backup made to her cmputer but I'm really confused as > to why her phone was put into recovery mode as part of our upgrade > experience since I believe we did everything exactly as I did on my > phone a few days ago. > > Thanks for any comments I can learn from and use if I ever encounter > this again. > > Alan Lemly > > -- > You received this message because you are subscribed to the "VIPhone" > Google Group. > > Post a new message to VIPhone by emailing viphone@googlegroups.com. > > Search and view the VIPhone archives by visiting > http://www.mail-archive.com/viphone@googlegroups.com/. > > Reach the VIPhone owner and moderators by emailing > viphone+ow...@googlegroups.com. > > Unsubscribe and leave VIPhone by emailing > viphone+unsubscr...@googlegroups.com. > > More VIPhone group options can be found by visiting > http://groups.google.com/group/viphone?hl=en. > --- > You received this message because you are subscribed to the Google > Groups "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send > an email to viphone+unsubscr...@googlegroups.com > <mailto:viphone+unsubscr...@googlegroups.com>. > For more options, visit https://groups.google.com/d/optout. -- You received this message because you are subscribed to the "VIPhone" Google Group. Post a new message to VIPhone by emailing viphone@googlegroups.com. Search and view the VIPhone archives by visiting http://www.mail-archive.com/viphone@googlegroups.com/. Reach the VIPhone owner and moderators by emailing viphone+ow...@googlegroups.com. Unsubscribe and leave VIPhone by emailing viphone+unsubscr...@googlegroups.com. More VIPhone group options can be found by visiting http://groups.google.com/group/viphone?hl=en. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at http://www.mail-archive.com/viphone@googlegroups.com/. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
