Hi Alan,
First I suggest she resets her router by unplugging it, wait at least 30 seconds and then plug it in again. She should then wait at least 3 minutes as some routers can take that long to boot up again and reestablish the WiFi. Next I think it would be better for her to go to Settings, General, Reset and select the "Reset All Network Settings" option. She will be prompted to confirm and then the phone will turn off and reboot. This will reset all modems in the phone and is a much better solution then to just forget the network and try to reconnect to it. It will require her to enter her WiFi password again once she connects to her network. It is unlikely that WiFi issues require her to replace the phone, there are 2 other main issues one has to look at first. Resetting the router and network settings is the first step. Now, one other major issue is interference from other wireless devices. Of course I don't know what other wireless devices she has and also I don't know what router she has and how old it is. Last year I had a major issue with my WiFi at my store, both my iPhone and that of my manager always dropped off the WiFi and often didn't connect at all. I tried everything, bought a new router and even bought a high-end wireless access point always with the same result. At some point I had this major insight and it turned out the issue had nothing to do at all with my router or phone. I had a Creative X-Fi connected to my computer via USB. This is an external soundcard/sound device which works by connecting the main unit to the computer via USB and selecting it as your default audio device. The second receiver unit was in my office about 40 feet away and it was connected to a set of speakers. This meant I didn't have to run a long cable from my computer room to my office for audio as quite often they pick up a noise in theform of a hum. Anyhow, I disconnected this wireless sound device which also was using 2.4 Ghz and all my WiFi problems completely disappeared. This is a good example of something one may not think of being the cause of a major problem. Lastly, as I said before, she should ask herself if her router is fairly old and might need replacing. One can pick up some pretty inexpensive routers these days, but I think this is one of these examples where you get what you pay for. One maybe doesn't need the most expensive $130 to $180 router, but I would probably not spend less than $80 on a router and Google "top rated routers" or something like that to find a good one. The high-end Asus routers are very highly rated and so are the higher-end Linksys, Netgear or D-Link ones. Ever since I took this wireless audio think out of the equasion I never have a problem any more, also at my home I rarely experience what Anthony said about internet music streams dropping out when he locks the phone. Regards, Sieghard From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of Alan Lemly Sent: Monday, March 31, 2014 11:28 PM To: viphone@googlegroups.com Subject: Correcting Wonky Wi-Fi Behavior I have a friend who is getting inconsistent results with apps needing to get data or music over wi-fi. She keeps getting messages from her iPhone that she is not connected to a wireless network or asking if she wants to use the cellular network to get the data. This is happening even though her wireless settings show that she's connected to her home wireless network. I seem to recall other posts discussing wi-fi issues recommending that those experiencing the problem to disconnect and then reconnect to their wi-fi network. Am I remembering that right and what are the steps to do it? Would that be to go into settings, wi-fi, selecting the more info button next to the connected network, and then executing the forget this network button? After doing this, is all that is needed is to find her wi-fi network in the available list, select it, and then provide the password? Thanks in advance for help with this issue. Alan Lemly -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at http://www.mail-archive.com/viphone@googlegroups.com/. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com <mailto:viphone+unsubscr...@googlegroups.com> . 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