Hi folks,

I wish people would do a little research before posting what I think is
misinformation about an app. IN this case, I am referring to Pandora.
First, the subject lines seems to indicate that the app's most recent update
made Pandora inaccessible, when this is not true.
In fact, when I opened the app on my phone, I was able to see song lyrics,
the album name and so forth which is very helpful. The only change I noticed
is in the station name tab, one has to have hints enabled in VoiceOver to
hear the station name. It was a little off-putting at first, but I usually
have hints on so it's not a big deal.
As for the email response that was posted from a discussion thread on
Applevis, I hope it is not from a Pandora representative, but if it is, the
company should take disciplinary action against the employee.
If you do a little research on Pandora's web site by first clicking on the
press room link,  you will find a list of top company executives. Why not
send a note just to make them aware of the response that appears to have
come from Pandora concerning an accessibility inquiry.


-----Original Message-----
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Blind Treasures 
Sent: Saturday, June 14, 2014 6:18 PM
To: viphone@googlegroups.com
Subject: Pandora Response to accessibility

I know this is a little off topic but thought people using Pandora should
hear what type of people they are supporting. Find below the response that a
blind person received from Pandora when asking if they could make their app
more accessible. Atrocious!
I have removed Pandora from my Iphone and will never use it again!

*** 
 
From: Visually Impaired Computer Users' Group List
[mailto:vicu...@listserv.icors.org] On Behalf Of Terrie Arnold
Sent: Saturday, June 14, 2014 10:34 AM
To: vicu...@listserv.icors.org
Subject: [VICUG-L] Fwd: [BlindTech] Pandora

Begin forwarded message:
From: Crystal Bell via BlindTech <blindt...@emissives.com>
Date: June 14, 2014 at 8:58:07 AM CDT
To: <blindt...@emissives.com>
Subject: [BlindTech] Pandora
Reply-To: Crystal Bell <cminner1...@gmail.com>, A list for technology
<blindt...@emissives.com> These guys have sunk to an all new low. This was
taken from a friend of mines facebook.



This was a reply from Pandora tech support to a blind user. I happen to know
that the original message that was sent enquiring about the latest
accessibility issues in the Pandora IOS app were not insulting in any way.
So, this reply is totally unacceptable. I no longer have Pandora, and will
never recommend it to anyone, blind or sighted. The reply follows.



Yeah yeah, we know we know. You're not the first blind dude who's written
us. rest totally assure we're aware of the problem. We can't tell you when
or if this problem will be fixed. The truth is, we really don't support
blind people. Perhaps you should go find another app that is more let speech
hold your hand while you cross the street friendly. Maybe our app is too
hard for you non-seeing beings. Just shows what a disaster it is to be born
blind, hum?



Anyway, tell your little friends to stop writing us, ok? We'll get to it
when we get to it.



Warren | Pandora

Listener Advocate

PANDORAR internet radio

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