Um, there is no way they can know what is wrong with your iPhone. If you tell them symptoms, they will give you advice which will help the most common problems that said symptoms represent. If their suggestions do not work, call back and report what happened. Then, they can suggest something else to attempt.
If you want your iDevice to be completely accurately diagnosed, your only option is to take it to a qualified technician who can fully test the device. The Apple Store is the place to go for such assessing. By the way, the advice Apple Support gave you is the same initial advice I would give you based on what you said is wrong. David Chittenden, MSc, MRCAA Email: dchitten...@gmail.com Mobile: +64 21 2288 288 Sent from my iPhone > On 29 Jun 2014, at 9:49, david gross <david.dgro...@gmail.com> wrote: > > > > Sent from my iPhonei habe had to make many calls to apple care disability > support in the last 24 hours. Often they are wrong. Used to be very good. > Original issue was my 4s speaker. They suggested a reset. Big mistake. Didn't > solve the problem and created many more issues. Thank you list for your good > support. > > -- > The following information is important for all members of the viphone list. > All new members to the this list are moderated by default. If you have any > questions or concerns about the running of this list, or if you feel that a > member's post is inappropriate, please contact the owners or moderators > directly rather than posting on the list itself. The archives for this list > can be searched at http://www.mail-archive.com/viphone@googlegroups.com/. > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com. > To post to this group, send email to viphone@googlegroups.com. > Visit this group at http://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at http://www.mail-archive.com/viphone@googlegroups.com/. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
