The bard mobile app is easy to locate I agree. The nfb Newsline was not, for me, when I searched nfb or national federation of the blind in the iTunes Store and the App Store. What was surprising to me was that these apps were not familiar to the people who answered the apple accessibility phone line. Apparently I misunderstood the point of the original poster in that he is looking for advice regarding speaking with developers, not individual stories of frustration with dealing with customer service for the accessibility device providers. So please disregard my earlier post.
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