Hello, all.
A couple weeks ago, I reported here about issues with TD Bank's web site and
recent issues with the mobile app, the latter which had up to that point been
completely accessible.
Thanks to outreach by Karen Lewellen, another list member, I received
an email from an app development representative,and I explained the issues to
him. Yesterday, I received a response. Below, I have copied and pasted my
original email to him and the response received. He assures me that the issues
are up for fixing in a future app update.
For now, the workarounds should suffice.
Now I'm awaiting results of speaking with another TD Bank rep about the web
site. Stay tuned.
***
The mobile app has been fantastic until recently. Between last month and this,
the layout changed slightly when paying bills, at least as far as I can
determine with VoiceOver.
The issue I am having is that when I input the payment amount, VoiceOver is
speaking it but when I hit "Submit" it just stays on that screen. I had to have
my husband write it in and hit "Submit" after turning VO off.
Then, I attempted to check my Account history. I selected sixty days, and after
the first screen, I hit the next button. Again, nothing happened.
I have tried:
1. powering the phone off, then on, and trying again;
2. Resetting the phone;
3. Deleting, then reinstalling the app.
Christine
***
Hi again Christine, I sat with our testing group and I think we have figured
out the issues and some potential workarounds for you.
For bill pay after you enter your date and swipe right it is highlighting an
icon for the pop up calendar. When you use voice over it is voicing that icon
as "Submit" but that is not what it is for and I'm assuming that is why
nothing is happening for you. As a workaround If you again swipe past that
first "submit" it will read the next two objects as "Failed visited link" then
it finally goes over to amount. If you continue on the next "Submit" you reach
is the actual submit button.
For the account history it appears as you swipe right through the history using
voice over it never actually reaches the next page button. It will just loop.
As a workaround if you reach the end of the history then swipe down it is
letting us then highlight the next button.
Both of these issues are new to us and seemed to have been introduced as of the
launch of iOS 8. I've had them both logged to be fixed but hopefully these
workarounds help you in the meantime.
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