Does iTunes see the phone?

Do you have anything else that takes a USB charge that you could plug into the 
same USB port?  It might be the port rather than the cable.

 

Richard

 

 

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Elizabeth Campbell
Sent: Saturday, November 1, 2014 7:12 AM
To: viphone@googlegroups.com
Subject: strange problem after updating to 8.1

 

Hello all,

Yestrday, I updated my iPhone 5s from IOS 7 to 8.1.

Now, I’m having a problem when I plug the lightning cable in to the computer. 
The phone doesn’t charge, and I get a message from iTunes saying that I need to 
connect a USB cable to transfer data.

 

I’m using the cable that came with my phone and the latest version of iTunes.

When I plug the phone in to AC power, it charges with no problem.

 

Do I need to get a new cable from Apple?

 

Thanks for your help.

 

Liz

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