+1

By all means follow up in private if sensitive details are involved, but
just immediately cutting short the conversation with "Replied directly by a
private e-mail." is very poor.

One thing I really hate is searching the internet when I have a problem,
managing to find someone who had the same problem as me, only to have them
come back and just say "Never mind, I fixed it!" without any details. The
whole "Replied directly by a private e-mail." thing is just as bad.

James Chaldecott

On 12 December 2011 09:39, niih <[email protected]> wrote:

> What is the purpose of this group? It seems that lately, all questions
> and issues which are brought up in the group are answered in private
> support messages, which means that any answers or resolutions to the
> questions are not available to the group as a whole. Please share the
> answeers, otherwise there is no need to maintain the group.
>
> Regards
> Nii
>
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