I want to implement RealVNC on a Help Desk so that my techs can access the
PC's of remote users to troubleshoot.  However, I don't want the users to
have the ability to access other PC's.  Is it possible to 'turn off' their
access; that is, keep their server functionality while disabling their
viewer functionality?
Install only the server component on the users' PCs. Keep the viewer executable for only those who need it. In addition, set passwords and don't let the users know them.

Also, can I run VNC through an SSL tunnel, and if so, where would I find
resources on this subject?
It's SSH, not SSL, and yes, it can be done. See the VNC website for more information.
--
Alex Morris
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