I had our Europe uninstall version 4.0. I had them recheck the services running on the Windows NT Server. There was still a separate VNC Service running. They stopped the service and removed the realvnc folder.
I had them reinstall the RealVNC 4.0 and set the password and I have been able to connect to our Europe office. The issue was that there was an older version running even though we installed version 4.0. Of course no one seems to remember ever install VNC prior to now. Thanks for the comments and ideas to resolve this issue. Mike Schumacher. -----Original Message----- From: James Weatherall [mailto:[EMAIL PROTECTED] Sent: Saturday, October 16, 2004 3:11 AM To: 'Michael J Schumacher'; [EMAIL PROTECTED] Subject: RE: Authentication Failure Michael, Firstly, RFB 003.003 is not the standard response you'd expect from VNC Server 4, unless it has been run with the Protocol3.3 flag set. So it sounds as though you have installed something other than VNC Server 4 on their NT 4 server. Cheers, Wez @ RealVNC Ltd. > Today, I had our Europe office install the VNC server on > their Windows NT 4.0 server and set the password. We have a > VPN between locations. I started the viewer on my Windows XP > Pro SP1 workstation, entered the server ip and I was prompted > for the password. > > I entered the password and received 'authentication failure' > from the VNC viewer. > > In the archives, someone said to try telneting to the server > with port 5900. > I did that and I received the header information RFB 003.003. > I had the Europe office use all the defaults during the > installation of the VNC server just as I did here in the U.S. _______________________________________________ VNC-List mailing list [EMAIL PROTECTED] To remove yourself from the list visit: http://www.realvnc.com/mailman/listinfo/vnc-list
