Richard, The messages in the Event Log that would indicate the nature of the problem would be the ones saying "Connection: closed " etc. From your mail, it sounds as though Timed Out is the "cause" of the disconnection. Are all the "Connection: closed " messages corresponding to these dropped connections labelled with "Timed Out"?
We have seen some similar-looking errors in testing with Windows over very slow links, which appear to be caused by problems in the TCP stack's handling of simultaneous traffic in both directions on such links. Two things to try: - While the desktop contents are being downloaded, don't move the mouse at all. - Go to Options->Inputs in the viewer and select "Rate limit pointer events". Do either of these help? (Note that rate limiting pointer events is advisable for any slow connection, since TCP acknowledgements can take up non-trivial bandwidth!) The colours looking slightly pinky is caused by VNC Viewer defaulting to 64-colour mode, and only selecting full-colour mode if the connections appears to be fast enough. You can use the Default Options dialog to instead use a 216-colour "cube" for slow connections, which tends to give much nicer colours at a small cost to performance. Cheers, Wez @ RealVNC Ltd. > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of Richard Sheasley > Sent: 06 December 2004 16:49 > To: [EMAIL PROTECTED] > Subject: Troubleshooting a Connection reset by peer (10054) error > > New subscriber and just started working with the RealVNC. > > I have just installed the latest stable RealVNC download version on a > machine (running as a service- not as an application) on a > Windows 2000 Pro > workstation. This has a DSL connection behind a router. The > port is opened > and I can attempt a log-in but the desktop screen does not > complete before > the following error comes up in the viewer of the remote machine: > > VNC Viewer: Error > Read: Connection reset by peer (10054) > > The connection was attempted from a 56K dial-up and the > screen would start > to display the desktop after user info was supplied but not > complete the > drawing of the desktop. The remote viewer was adjusted or > various levels of > colors and items on the options with no success. The remote > viewer machine > is a Windows 98 SE machine only running at 800x600 (highest > resolution > capable with hardware in laptop) and the "server" workstation > is running at > 1024x768 resolution with high color. One post discussed > strange colors > (pink etc. on the remote machine). I am getting this too, > which is only > mentioned to help troubleshooting (and is not a major issue > unless it is > related to the disconnect issue). > > I have looked at the archives and found some issues discussed > about this > but no firm ideas as to why this is happening. > > I have attached the only event log with a error code pointing > to WinVNC > > Event Type: Error > Event Source: WinVNC4 > Event Category: None > Event ID: 1 > Date: 12/4/2004 > Time: 4:56:16 PM > User: N/A > Computer: AMD1G > Description: > SocketManager: unknown network event for listener > > All other entries are standard Information listings stating > things like > connection accepted by IPAddress and connection closed by > IPAddress (Timed Out) > All the default settings on the Service were selected > including the 3600 > for the Disconnect idle clients. > > I plan further testing with higher speed connections including just > attempting over the local lan, but in the mean time any suggestions > for resolving this? > > Richard Sheasley > Accurate Design Systems > _______________________________________________ > VNC-List mailing list > [EMAIL PROTECTED] > To remove yourself from the list visit: > http://www.realvnc.com/mailman/listinfo/vnc-list _______________________________________________ VNC-List mailing list [EMAIL PROTECTED] To remove yourself from the list visit: http://www.realvnc.com/mailman/listinfo/vnc-list
