Dear Mr. Fuchs,
Just a note to let you know how I solved this problem of the DHCP address on
one end of a wanted connection.
I used the free version of Real VNC. I had my friend install the server on
her computer. I start the Listening VNC Viewer. When my friend wants my
help she right clicks on the VNC icon on the task bar by the clock. She then
enters my static IP address and connects to my viewer.
I have been using this method for over a year and I have had no problems. I
see her full screen and what she is doing with mouse and keyboard. I have
the ability to move the mouse on her screen and use my keyboard as if I was
sitting in front of her machine. My friend is over 2,000 miles from me. I
have also found that Skype works well for vocal communication while working
on her machine.
I hope this has given you the answer you are looking for.
Sincerely,
Doyal McVicker
[EMAIL PROTECTED]
----- Original Message -----
From: "Harold Fuchs" <[EMAIL PROTECTED]>
To: <VNC-List@realvnc.com>
Sent: Monday, August 21, 2006 12:54 PM
Subject: Non Technical User Needs Help
A friend of mine is a complete novice with computers. She runs Windows XP
Home
and has a broadband connection. Her ISP assigns her a (possibly) different
IP
address every time she connects.
I run XP Pro/SP2, have a broadband connection and my ISP has assigned me a
*fixed* IP address (yes, really). I'm comfortable installing and
configuring
software.
Can she and I each run some VNC-based software so that when we are both
running it we can do the following:
1. I can see her desktop
2. I can see her mouse movements, selections and what happens when she
clicks
on something - left, right, double click
3. I can take control of her mouse in such a way that she can see what I
do
4. I can enter data from my keyboard into her computer
I'm happy to run a server of some sort so that she connects to me or I'm
happy
to ask her to run a server. Asking her what her current IP address is
might be
a bit beyond her (sorry, that's not intended to be condescending).
Is there some flavour of VNC which will do this? It needs to be *very*
simple
for her to install.
Would I be better off using Windows Remote Assistance? Something else?
Harold Fuchs
London, England
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