I have no clue what "NHS" is, although I think I've seen the acronym (health-related?).
I've been waiting for the moment to come when remote support becomes enough of a focus in the Windows world that organizations are not tied geographically to support areas. This is already something of a reality with Windows Terminal Services, for the reason that it was such a latecomer to the party (and is so pricey) that specialists are widely distributed and some clients willingly contract with organizations far away to do their support for TS-specific issues. For distributed desktop systems, VNC is the most likely platform for something similar, due to the zero up-front licensing costs. Unfortunately, I still haven't seen a situation where VNC is a cause rather than an effect of the remote support relationship... ----- Original Message ----- From: "Richard Clegg" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Friday, 2002-04-26 10:29 Subject: RE: Stupid Organizational Support Answers [Was: Re: No binaries! ] > Define 'general' support? > > We provide IT services to the NHS in the UK. We use VNC for remote support, > but I'm sure if anyone wanted any paid VNC help, I'll see what I can do. > Never known a company yet that would turn down business. > > I can't say we specialise in VNC, but it is damn useful, and the price is > certainly right! ;) > > It's actually one of the things we don't get asked about on the Helpdesk as > it's only really the support staff that use it, and it's generally quite > well behaved. Of course, now I've said that, you can guarantee it won't > work next time I need it. > > Rich > > -----Original Message----- > From: Alex K. Angelopoulos [mailto:[EMAIL PROTECTED]] > Sent: 26 April 2002 15:57 > To: [EMAIL PROTECTED] > Subject: Re: Stupid Organizational Support Answers [Was: Re: No > binaries!] > > > LOL - > > BTW, Richard, does your company do "general" remote VNC support - or is it > purely a byproduct of other things you do? I haven't seen anything about > organizations which specialize in this for external remote connectivity > anywhere... > > ----- Original Message ----- > From: "Richard Clegg" <[EMAIL PROTECTED]> > To: <[EMAIL PROTECTED]> > Sent: Friday, 2002-04-26 08:34 > Subject: RE: Stupid Organizational Support Answers [Was: Re: No binaries!] > > > > On behalf of support departments everywhere ... the worst I've had today > is > > > > Me "Can I talk you through changing VNC password so I can fix it?" > > Customer "No, I want to be there when you fix it." > > Me "But you're there now." > > Customer "I don't want it fixed now." > > Me "So why did you phone?" > > Customer "Because I want it fixed on Monday. I wanted to let you know now > > so you could think about how to fix it." > > Me "But I know how to fix it!" > > Customer "Well, you'll still have to wait till Monday." > > > > Ah customers, can't live with them, can't shoot them ... > > > > -----Original Message----- > > From: Alex K. Angelopoulos [mailto:[EMAIL PROTECTED]] > > Sent: 26 April 2002 14:15 > > To: [EMAIL PROTECTED] > > Subject: Stupid Organizational Support Answers [Was: Re: No binaries!] > > > > > > Sounds like you're in good shape, Glenn.. > > > > The one I always hate is - > > > > "Is it fixed yet??" > > " Is _what_ fixed yet?" > > > > ----- Original Message ----- > > From: "Glenn Mabbutt" <[EMAIL PROTECTED]> > > To: <[EMAIL PROTECTED]> > > Sent: Thursday, 2002-04-25 14:18 > > Subject: RE: No binaries! [Was: RE: Getting started with Win NT4] > > > > > > > Sorry for my poor attempt at humour - been spending much of today > dealing > > > with Worldcom's North America-wide routing problems... > > > > > > "Is it fixed yet??" > > > "no." > > > "Is it fixed yet??" > > > "no." > > --------------------------------------------------------------------- > > To unsubscribe, mail [EMAIL PROTECTED] with the line: > > 'unsubscribe vnc-list' in the message BODY > > See also: http://www.uk.research.att.com/vnc/intouch.html > > --------------------------------------------------------------------- > > --------------------------------------------------------------------- > > To unsubscribe, mail [EMAIL PROTECTED] with the line: > > 'unsubscribe vnc-list' in the message BODY > > See also: http://www.uk.research.att.com/vnc/intouch.html > > --------------------------------------------------------------------- > --------------------------------------------------------------------- > To unsubscribe, mail [EMAIL PROTECTED] with the line: > 'unsubscribe vnc-list' in the message BODY > See also: http://www.uk.research.att.com/vnc/intouch.html > --------------------------------------------------------------------- > --------------------------------------------------------------------- > To unsubscribe, mail [EMAIL PROTECTED] with the line: > 'unsubscribe vnc-list' in the message BODY > See also: http://www.uk.research.att.com/vnc/intouch.html > --------------------------------------------------------------------- --------------------------------------------------------------------- To unsubscribe, mail [EMAIL PROTECTED] with the line: 'unsubscribe vnc-list' in the message BODY See also: http://www.uk.research.att.com/vnc/intouch.html ---------------------------------------------------------------------
