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Today's Topics:
1. Re: Canadian TFN Calls (Mike Ray)
2. Re: Canadian TFN Calls (GB)
3. Re: Canadian TFN Calls (Jared Geiger)
4. Re: Canadian TFN Calls (GB)
5. Re: Canadian TFN Calls (Mike Ray)
6. Re: Canadian TFN Calls (Shripal Daphtary)
----------------------------------------------------------------------
Message: 1
Date: Fri, 19 Oct 2012 12:01:04 -0400
From: "Mike Ray" <[email protected]>
To: <[email protected]>
Subject: Re: [VoiceOps] Canadian TFN Calls
Message-ID: <08fd01cdae12$f2997500$d7cc5f00$@com>
Content-Type: text/plain; charset="us-ascii"
Our company is a RespOrg which controls toll-free numbers. As such, I can
tell you what is likely causing this. When a toll-free customer sets up
their toll-free service, they can choose to handle calls differently from
any US state or NPA (area code). Options include routing to a specific
destination phone number from any NPA, or deliberately not routing calls
from a certain NPA. Since some long-distance carriers charge more for
Canadian toll-free service, some customers may be setup not to route calls
from Canadian phone numbers.
We see this a lot recently with people using this mechanism to reject calls
from invalid calling numbers, and also from toll-free numbers both of which
are technically inappropriate to use as your ANI.
One way that you could get around this on an Asterisk-type switch would be
to setup your dialplan to first try the call with the normal ANI, and then
if it fails try the call again using a US ANI *that belongs to you*.
Getting a US-based phone number for this purpose should be pretty easy to do
(we can provide them, for instance), and it would probably clear up your
issue if this is the cause.
Regards,
Mike
Mike Ray, MBA, CNE, CTE
Astro Companies, LLC
11523 Palm Brush Trail #401
Lakewood Ranch, FL 34202
DIRECT: 941 600-0207
http://www.astrocompanies.com
-----Original Message-----
From: [email protected] [mailto:[email protected]]
On Behalf Of Jared Geiger
Sent: Friday, October 19, 2012 11:44 AM
To: Shripal Daphtary
Cc: [email protected]
Subject: Re: [VoiceOps] Canadian TFN Calls
On Fri, Oct 19, 2012 at 11:31 AM, Shripal Daphtary <[email protected]>
wrote:
> oops, didn't finish my though.
>
> i'm assuming there is no way to differentiate between a US TFN and
> CANADIAN TFN right?
>
> thanks
>
> srhi
There isn't a way to tell. Some TFN that a Canadian dials won't terminate
but then the same number dialed will terminate with a US Caller ID.
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------------------------------
Message: 2
Date: Fri, 19 Oct 2012 12:03:05 -0400
From: GB <[email protected]>
To: Jared Geiger <[email protected]>
Cc: "[email protected]" <[email protected]>
Subject: Re: [VoiceOps] Canadian TFN Calls
Message-ID: <[email protected]>
Content-Type: text/plain; charset=us-ascii
A TFN has no geographical belonging. When issued by a RespOrg - it's just "a"
800/888/877/866/855 number.
For TFNs there is such a thing as _area_of_service which can be a set on
request of a TFN owner (user) to include a list of countries (f.e. - Caribbean
region), a country - for example - Canada or US, a list of LATAs or a single
one, list of NPAs and or NPA NXXs as well as any combination of the above.
If a TFN owner wants to limit its area of service to Great Toronto ONLY - they
can do it (by asking their RespOrg). Because the TFN owner pays for calls
coming to his/her number depending on a call's origin.
Just to give an example - an average rate to get a TF call from Alaska to New
York is ABOVE $0.20. Therefore a local liqueur store or even Mercedes Benz
dealership don't want for calls from Alaska to hit their numbers even by
mistake.
Regarding "playing" a message - this is a correct behavior because _what_
should be done in case of call being out of area of service is also configured
by a request from TFN owner by its RespOrg. A CLEC which received a call to a
TFN does SS7/TCAP request to its TF lookup provider in order to find out to
where the call should be sent (which IXC - long distance carrier) to. If no
carrier for originating area of service returned - then a type of message
preconfigured on TFN's record must be played back to a caller.
--
Regards,
G.B.
On Oct 19, 2012, at 11:44 AM, Jared Geiger wrote:
On Fri, Oct 19, 2012 at 11:31 AM, Shripal Daphtary <[email protected]> wrote:
> oops, didn't finish my though.
>
> i'm assuming there is no way to differentiate between a US TFN and CANADIAN
> TFN right?
>
> thanks
>
> srhi
There isn't a way to tell. Some TFN that a Canadian dials won't
terminate but then the same number dialed will terminate with a US
Caller ID.
_______________________________________________
VoiceOps mailing list
[email protected]
https://puck.nether.net/mailman/listinfo/voiceops
------------------------------
Message: 3
Date: Fri, 19 Oct 2012 12:15:42 -0400
From: Jared Geiger <[email protected]>
To: "[email protected]" <[email protected]>
Subject: Re: [VoiceOps] Canadian TFN Calls
Message-ID:
<CAHuchRA78T5c+6D2uwOticzpuorz=ptqfs7qhvgrzzfa5xo...@mail.gmail.com>
Content-Type: text/plain; charset=ISO-8859-1
A specific example I have is calling the Royal Bank of Canada works
from a US Number on our US based providers however sending a Canadian
Caller ID makes the call fail.
1-800-769-2511 is the number.
RBC is not blocking Toronto or Vancouver based telephone numbers from
calling them but when I set the Caller ID to be from those areas, it
fails.
On Fri, Oct 19, 2012 at 12:03 PM, GB <[email protected]> wrote:
> A TFN has no geographical belonging. When issued by a RespOrg - it's just "a"
> 800/888/877/866/855 number.
>
> For TFNs there is such a thing as _area_of_service which can be a set on
> request of a TFN owner (user) to include a list of countries (f.e. -
> Caribbean region), a country - for example - Canada or US, a list of LATAs or
> a single one, list of NPAs and or NPA NXXs as well as any combination of the
> above.
>
> If a TFN owner wants to limit its area of service to Great Toronto ONLY -
> they can do it (by asking their RespOrg). Because the TFN owner pays for
> calls coming to his/her number depending on a call's origin.
>
> Just to give an example - an average rate to get a TF call from Alaska to New
> York is ABOVE $0.20. Therefore a local liqueur store or even Mercedes Benz
> dealership don't want for calls from Alaska to hit their numbers even by
> mistake.
>
> Regarding "playing" a message - this is a correct behavior because _what_
> should be done in case of call being out of area of service is also
> configured by a request from TFN owner by its RespOrg. A CLEC which received
> a call to a TFN does SS7/TCAP request to its TF lookup provider in order to
> find out to where the call should be sent (which IXC - long distance carrier)
> to. If no carrier for originating area of service returned - then a type of
> message preconfigured on TFN's record must be played back to a caller.
> --
> Regards,
> G.B.
>
> On Oct 19, 2012, at 11:44 AM, Jared Geiger wrote:
>
> On Fri, Oct 19, 2012 at 11:31 AM, Shripal Daphtary <[email protected]> wrote:
>> oops, didn't finish my though.
>>
>> i'm assuming there is no way to differentiate between a US TFN and CANADIAN
>> TFN right?
>>
>> thanks
>>
>> srhi
>
>
> There isn't a way to tell. Some TFN that a Canadian dials won't
> terminate but then the same number dialed will terminate with a US
> Caller ID.
> _______________________________________________
> VoiceOps mailing list
> [email protected]
> https://puck.nether.net/mailman/listinfo/voiceops
>
------------------------------
Message: 4
Date: Fri, 19 Oct 2012 12:27:56 -0400
From: GB <[email protected]>
To: Jared Geiger <[email protected]>
Cc: "[email protected]" <[email protected]>
Subject: Re: [VoiceOps] Canadian TFN Calls
Message-ID: <[email protected]>
Content-Type: text/plain; charset=us-ascii
It's blocked by IXC (long distance carrier) who actually delivers the call to
that RBC's number who _knows_ (a "jurisdiction" parameter in TF's lookup TCAP's
return) that the calls were NOT originated from Toronto, because they arrived
from an US operator. Moreover - it's already known case specifically about RBC
(as well as about some other high profile TFN owners) that they _reject_ to pay
for such US originated, fake "Toronto" calls.
--
Regards,
G.B.
On Oct 19, 2012, at 12:15 PM, Jared Geiger wrote:
A specific example I have is calling the Royal Bank of Canada works
from a US Number on our US based providers however sending a Canadian
Caller ID makes the call fail.
1-800-769-2511 is the number.
RBC is not blocking Toronto or Vancouver based telephone numbers from
calling them but when I set the Caller ID to be from those areas, it
fails.
On Fri, Oct 19, 2012 at 12:03 PM, GB <[email protected]> wrote:
> A TFN has no geographical belonging. When issued by a RespOrg - it's just "a"
> 800/888/877/866/855 number.
>
> For TFNs there is such a thing as _area_of_service which can be a set on
> request of a TFN owner (user) to include a list of countries (f.e. -
> Caribbean region), a country - for example - Canada or US, a list of LATAs or
> a single one, list of NPAs and or NPA NXXs as well as any combination of the
> above.
>
> If a TFN owner wants to limit its area of service to Great Toronto ONLY -
> they can do it (by asking their RespOrg). Because the TFN owner pays for
> calls coming to his/her number depending on a call's origin.
>
> Just to give an example - an average rate to get a TF call from Alaska to New
> York is ABOVE $0.20. Therefore a local liqueur store or even Mercedes Benz
> dealership don't want for calls from Alaska to hit their numbers even by
> mistake.
>
> Regarding "playing" a message - this is a correct behavior because _what_
> should be done in case of call being out of area of service is also
> configured by a request from TFN owner by its RespOrg. A CLEC which received
> a call to a TFN does SS7/TCAP request to its TF lookup provider in order to
> find out to where the call should be sent (which IXC - long distance carrier)
> to. If no carrier for originating area of service returned - then a type of
> message preconfigured on TFN's record must be played back to a caller.
> --
> Regards,
> G.B.
>
> On Oct 19, 2012, at 11:44 AM, Jared Geiger wrote:
>
> On Fri, Oct 19, 2012 at 11:31 AM, Shripal Daphtary <[email protected]> wrote:
>> oops, didn't finish my though.
>>
>> i'm assuming there is no way to differentiate between a US TFN and CANADIAN
>> TFN right?
>>
>> thanks
>>
>> srhi
>
>
> There isn't a way to tell. Some TFN that a Canadian dials won't
> terminate but then the same number dialed will terminate with a US
> Caller ID.
> _______________________________________________
> VoiceOps mailing list
> [email protected]
> https://puck.nether.net/mailman/listinfo/voiceops
>
_______________________________________________
VoiceOps mailing list
[email protected]
https://puck.nether.net/mailman/listinfo/voiceops
------------------------------
Message: 5
Date: Fri, 19 Oct 2012 12:36:06 -0400
From: "Mike Ray" <[email protected]>
To: <[email protected]>
Subject: Re: [VoiceOps] Canadian TFN Calls
Message-ID: <091801cdae17$d6eb7b50$84c271f0$@com>
Content-Type: text/plain; charset="us-ascii"
Yep, you'll find that RBC *is* blocking calls from those areas if changing
the ANI to a US number fixes it. So this isn't an issue of where you send
the call physically, it's an issue of Area of Service blocking for that TFN.
So if you get a US-based ANI to use in cases like these, just stuff that if
a normal toll-free calls fails and try it again.
Regards,
Mike
Mike Ray, MBA, CNE, CTE
Astro Companies, LLC
11523 Palm Brush Trail #401
Lakewood Ranch, FL 34202
DIRECT: 941 600-0207
http://www.astrocompanies.com
-----Original Message-----
From: [email protected] [mailto:[email protected]]
On Behalf Of Jared Geiger
Sent: Friday, October 19, 2012 12:16 PM
To: [email protected]
Subject: Re: [VoiceOps] Canadian TFN Calls
A specific example I have is calling the Royal Bank of Canada works from a
US Number on our US based providers however sending a Canadian Caller ID
makes the call fail.
1-800-769-2511 is the number.
RBC is not blocking Toronto or Vancouver based telephone numbers from
calling them but when I set the Caller ID to be from those areas, it fails.
On Fri, Oct 19, 2012 at 12:03 PM, GB <[email protected]> wrote:
> A TFN has no geographical belonging. When issued by a RespOrg - it's just
"a" 800/888/877/866/855 number.
>
> For TFNs there is such a thing as _area_of_service which can be a set on
request of a TFN owner (user) to include a list of countries (f.e. -
Caribbean region), a country - for example - Canada or US, a list of LATAs
or a single one, list of NPAs and or NPA NXXs as well as any combination of
the above.
>
> If a TFN owner wants to limit its area of service to Great Toronto ONLY -
they can do it (by asking their RespOrg). Because the TFN owner pays for
calls coming to his/her number depending on a call's origin.
>
> Just to give an example - an average rate to get a TF call from Alaska to
New York is ABOVE $0.20. Therefore a local liqueur store or even Mercedes
Benz dealership don't want for calls from Alaska to hit their numbers even
by mistake.
>
> Regarding "playing" a message - this is a correct behavior because _what_
should be done in case of call being out of area of service is also
configured by a request from TFN owner by its RespOrg. A CLEC which received
a call to a TFN does SS7/TCAP request to its TF lookup provider in order to
find out to where the call should be sent (which IXC - long distance
carrier) to. If no carrier for originating area of service returned - then a
type of message preconfigured on TFN's record must be played back to a
caller.
> --
> Regards,
> G.B.
>
> On Oct 19, 2012, at 11:44 AM, Jared Geiger wrote:
>
> On Fri, Oct 19, 2012 at 11:31 AM, Shripal Daphtary <[email protected]>
wrote:
>> oops, didn't finish my though.
>>
>> i'm assuming there is no way to differentiate between a US TFN and
>> CANADIAN TFN right?
>>
>> thanks
>>
>> srhi
>
>
> There isn't a way to tell. Some TFN that a Canadian dials won't
> terminate but then the same number dialed will terminate with a US
> Caller ID.
> _______________________________________________
> VoiceOps mailing list
> [email protected]
> https://puck.nether.net/mailman/listinfo/voiceops
>
_______________________________________________
VoiceOps mailing list
[email protected]
https://puck.nether.net/mailman/listinfo/voiceops
------------------------------
Message: 6
Date: Fri, 19 Oct 2012 12:38:20 -0400
From: Shripal Daphtary <[email protected]>
To: GB <[email protected]>
Cc: "[email protected]" <[email protected]>
Subject: Re: [VoiceOps] Canadian TFN Calls
Message-ID: <[email protected]>
Content-Type: text/plain; charset=us-ascii
i guess, the question is, if i have a Toronto TN as the CLID, and the TFN is
listed in Toronto, then why wouldn't it complete, Doug mentioned it was IP
based blocking. but then why when we change the CLID to a US based TN, it
works no problem?
thanks
shri
On Oct 19, 2012, at 12:03 PM, GB <[email protected]> wrote:
> A TFN has no geographical belonging. When issued by a RespOrg - it's just "a"
> 800/888/877/866/855 number.
>
> For TFNs there is such a thing as _area_of_service which can be a set on
> request of a TFN owner (user) to include a list of countries (f.e. -
> Caribbean region), a country - for example - Canada or US, a list of LATAs or
> a single one, list of NPAs and or NPA NXXs as well as any combination of the
> above.
>
> If a TFN owner wants to limit its area of service to Great Toronto ONLY -
> they can do it (by asking their RespOrg). Because the TFN owner pays for
> calls coming to his/her number depending on a call's origin.
>
> Just to give an example - an average rate to get a TF call from Alaska to New
> York is ABOVE $0.20. Therefore a local liqueur store or even Mercedes Benz
> dealership don't want for calls from Alaska to hit their numbers even by
> mistake.
>
> Regarding "playing" a message - this is a correct behavior because _what_
> should be done in case of call being out of area of service is also
> configured by a request from TFN owner by its RespOrg. A CLEC which received
> a call to a TFN does SS7/TCAP request to its TF lookup provider in order to
> find out to where the call should be sent (which IXC - long distance carrier)
> to. If no carrier for originating area of service returned - then a type of
> message preconfigured on TFN's record must be played back to a caller.
> --
> Regards,
> G.B.
>
> On Oct 19, 2012, at 11:44 AM, Jared Geiger wrote:
>
> On Fri, Oct 19, 2012 at 11:31 AM, Shripal Daphtary <[email protected]> wrote:
>> oops, didn't finish my though.
>>
>> i'm assuming there is no way to differentiate between a US TFN and CANADIAN
>> TFN right?
>>
>> thanks
>>
>> srhi
>
>
> There isn't a way to tell. Some TFN that a Canadian dials won't
> terminate but then the same number dialed will terminate with a US
> Caller ID.
> _______________________________________________
> VoiceOps mailing list
> [email protected]
> https://puck.nether.net/mailman/listinfo/voiceops
>
------------------------------
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End of VoiceOps Digest, Vol 40, Issue 23
****************************************
