Send VoiceOps mailing list submissions to
[email protected]
To subscribe or unsubscribe via the World Wide Web, visit
https://puck.nether.net/mailman/listinfo/voiceops
or, via email, send a message with subject or body 'help' to
[email protected]
You can reach the person managing the list at
[email protected]
When replying, please edit your Subject line so it is more specific
than "Re: Contents of VoiceOps digest..."
Today's Topics:
1. Re: Rejected port due to having other orders active on the
account (Justin B Newman)
2. Re: Rejected port due to having other orders active on the
account (Carlos Alvarez)
3. Re: Sandy Watch (Peter Rad.)
----------------------------------------------------------------------
Message: 1
Date: Thu, 1 Nov 2012 07:42:15 -0500
From: Justin B Newman <[email protected]>
To: Carlos Alvarez <[email protected]>
Cc: [email protected]
Subject: Re: [VoiceOps] Rejected port due to having other orders
active on the account
Message-ID:
<CALTu_fwE=pabh5OBC=4jyjgozafapden4pmpuevrgcmcfj2...@mail.gmail.com>
Content-Type: text/plain; charset=ISO-8859-1
On Wed, Oct 31, 2012 at 7:03 PM, Carlos Alvarez <[email protected]> wrote:
> This doesn't seem like a valid/legal reason to reject a port. Integra has
> always done this with both our own account with them and any other accounts
> we're porting from. If there is ANY open order on the account, they will
> reject a port. This could be simply ordering some DIDs or doing another
> port. In the current case, as has happened in the past, it's going to end
> up costing an extra month on a PRI. Is this valid? Anyone have experience
> getting them to see the error of their ways?
For a "simple port," this is not a valid reason to reject a port. That
said, there aren't a lot of business ports in my experience that are
legitimately simple ports. Ultimately, this being valid or not is
somewhat irrelevant. The real question is - what can you do about it.
When I'm handling ports, I try to "set my customers up to succeed."
This, of course, if why so many folks won't port w/o having a copy of
a recent invoice. It's in no way a port requirement, but it sure does
up the odds of getting things right. Likewise, customers need to
understand when porting that there are certain things likely to slow
things down.
Interestinly, I had a port recently where a pulled 10-20 #'s from
Integra, all from the same account. One failed for open orders. The
rest succeeded. The customer of course denied having any open orders.
A month or so later it succeeded; we never knew why.
-jbn
------------------------------
Message: 2
Date: Thu, 1 Nov 2012 08:15:20 -0700
From: Carlos Alvarez <[email protected]>
To: [email protected]
Subject: Re: [VoiceOps] Rejected port due to having other orders
active on the account
Message-ID:
<CAFn1dUFb2kJEjL-RN=VhmkOXggdTGN7L-B5vMFNoWZ=xuhe...@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"
On Thu, Nov 1, 2012 at 5:42 AM, Justin B Newman <[email protected]> wrote:
> legitimately simple ports. Ultimately, this being valid or not is
> somewhat irrelevant. The real question is - what can you do about it.
>
The true question, of course. It's been going on for years and eating at
me. We have wasted a lot of money, and our incoming customers have wasted
a lot of money--all to Integra's enrichment.
> When I'm handling ports, I try to "set my customers up to succeed."
> This, of course, if why so many folks won't port w/o having a copy of
> a recent invoice. It's in no way a port requirement, but it sure does
>
It is our requirement as well.
> Interestinly, I had a port recently where a pulled 10-20 #'s from
> Integra, all from the same account. One failed for open orders. The
> rest succeeded. The customer of course denied having any open orders.
> A month or so later it succeeded; we never knew why.
>
We just had one number out of a large block fail supposedly for not having
CSR. Um, right.
One of the big frustrations with this is that sometimes we need to port
from an Integra account to two ULCs (we outsource our fax service, those
numbers don't go to our voice ULCs). No other carrier has ever given us a
denial for multiple orders, only Integra.
Does someone know of a list of rules on porting and reasons for denial that
can be read by humans?
--
Carlos Alvarez
TelEvolve
602-889-3003
-------------- next part --------------
An HTML attachment was scrubbed...
URL:
<https://puck.nether.net/pipermail/voiceops/attachments/20121101/7c62d296/attachment-0001.html>
------------------------------
Message: 3
Date: Thu, 01 Nov 2012 10:59:34 -0400
From: "Peter Rad." <[email protected]>
To: [email protected]
Subject: Re: [VoiceOps] Sandy Watch
Message-ID: <[email protected]>
Content-Type: text/plain; charset=ISO-8859-1; format=flowed
I wonder how these outages will affect cloud computing sales and migration.
- Peter
------------------------------
_______________________________________________
VoiceOps mailing list
[email protected]
https://puck.nether.net/mailman/listinfo/voiceops
End of VoiceOps Digest, Vol 41, Issue 2
***************************************
