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Today's Topics:
1. Need help with an 800 number that's been stolen from under us
(Darren Schreiber)
2. Re: Need help with an 800 number that's been stolen from
under us (Darren Schreiber)
----------------------------------------------------------------------
Message: 1
Date: Sun, 11 Nov 2012 18:30:46 -0800
From: Darren Schreiber <[email protected]>
To: "[email protected]" <[email protected]>
Subject: [VoiceOps] Need help with an 800 number that's been stolen
from under us
Message-ID: <[email protected]>
Content-Type: text/plain; charset="windows-1252"
Hi folks,
We have an interesting situation going on here.
We had an 888 number through a company named iCall (who, in turn, was using
Global Crossing for actual routing of the calls). That 888 number suddenly
started going to a disconnect recording stating that the number was an
out-of-service number at "CallSource." Sure enough, the RespOrg for this number
had changed to CallSource.
We believe we are the rightful owners of this number as we purchased it through
iCall's carrier division and have owned the number for over a year. However,
when we contacted the CallSource firm the guy on the line, Todd Geller, who
says he is the CEO and owner of the company, claimed to have sourced 10,000
toll-free numbers from 8MS (CSF Corporation) and this was one of them. He
claimed he was happy to "give it back" but needed to confirm it was really
ours. He then demanded something in writing on company letterhead showing proof
of ownership, stating that two people had requested the number back (us and
iCall). We're not sure what to provide him, all we have is screenshots of our
billing system through iCall and business cards from the company who uses the
number showing they, infact, use it.
Anyway, I feel like I am being a bit scammed because at one point during the
conversation with Todd he stated he would be happy to sell me the number back
for just 9.9 cents/minute? [sigh]
So we are unsure how to legally win back this number and what to do about it.
We can show our account in good standing on the iCall website with this number
still in our inventory. iCall is a registered CLEC out of Texas and has a
RespOrg of their own which is still valid. The number was held and routed via
Global Crossing, though.
We also know, from Todd's account, that he has no active customers utilizing
the number at this time and, again, he said he just wants this situation
resolved and over with and doesn't want to deal with it anymore.
If you have any insight or know anyone who can assist with this mess, please
let me know. I've never heard of this issue before and am a bit baffled that an
upstanding citizen wouldn't just realize this was a clerical or administrative
error of some sort and release the number back to their rightful owner, but I
think this guy is playing games, though I can't tell, as he appears nice enough
on the phone.
Specifically, if you have a contact at CSF Corporation who is higher up, I'd be
appreciative.
I have also heard of NASC'ing the number back. If you're familiar with this
process, please feel free to email me off-list.
Thanks,
Darren Schreiber
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Message: 2
Date: Sun, 11 Nov 2012 18:57:28 -0800
From: Darren Schreiber <[email protected]>
To: "[email protected]" <[email protected]>
Subject: Re: [VoiceOps] Need help with an 800 number that's been
stolen from under us
Message-ID: <[email protected]>
Content-Type: text/plain; charset="windows-1252"
Oops ? correction on my last post, Todd Geller did not say he was CEO/Owner at
CallSource, for the record :-) My notes were wrong.
Anyway, I already got a few responses from some of you. Gotta love this list.
Thank you guys, very helpful to get some straight facts from people in the know
when odd situations come up.
Thanks again,
Darren Schreiber
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End of VoiceOps Digest, Vol 41, Issue 13
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