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Today's Topics:
1. Re: OT: What do you recommend for help desk software (Nick Olsen)
2. Re: OT: What do you recommend for help desk software
(Erik Flournoy)
----------------------------------------------------------------------
Message: 1
Date: Thu, 7 Feb 2013 14:28:45 -0500
From: "Nick Olsen" <[email protected]>
To: <[email protected]>
Subject: Re: [VoiceOps] OT: What do you recommend for help desk
software
Message-ID: <[email protected]>
Content-Type: text/plain; charset="us-ascii"
We ended up with SmarterTrack from SmarterTools. (We also use SmarterMail).
It's working pretty well for us. We started out with OSTicket Which is
free, That also did well for awhile.
Nick Olsen
Network Operations (855) FLSPEED x106
----------------------------------------
From: "Faisal Imtiaz" <[email protected]>
Sent: Thursday, February 07, 2013 1:53 PM
To: [email protected]
Subject: Re: [VoiceOps] OT: What do you recommend for help desk software
We have been using Kayako, very flexible and works well.....
Regards.
Faisal Imtiaz Snappy Internet & Telecom 7266 SW 48 Street Miami, Fl 33155
Tel: 305 663 5518 x 232 Helpdesk: 305 663 5518 option 2 Email:
[email protected] On 2/7/2013 1:43 PM, Carlos Alvarez wrote:
This may be considered slightly off topic here, not sure. I figured some
of you would have insight and recommendations as many people here have a
business similar to ours. We have several small companies who share
workers, clients, and contractors in various ways. We have been using
Zendesk for our help desk, but it's tough because they won't allow one
person to be in multiple organizations. So we have a contractor who is
John-A in company A and John-B for company B, etc. Annoying. We are
looking for other options, hosted preferred, but we can fire it up in a VM
if we need to. We are small and would have about six help desk agent
types, and only a few hundred end users. We don't need highly advanced
features like RT would provide; simplicity and customer acceptance is the
highest priority. Must accept tickets/replies by e-mail. Most of our
tickets are handled in a day, and are fairly simple, while maybe 5% linger
for weeks as they are complex, but those still don't need a bunch of
details in them.
--
Carlos Alvarez TelEvolve 602-889-3003
_______________________________________________ VoiceOps mailing list
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Message: 2
Date: Thu, 7 Feb 2013 10:37:33 -1000
From: Erik Flournoy <[email protected]>
To: [email protected]
Cc: [email protected]
Subject: Re: [VoiceOps] OT: What do you recommend for help desk
software
Message-ID:
<caduv08zdhnjk2brfmk-sijitxbqbaj_8akgcny0vuddg_ay...@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"
If you want to build your own system look at Dolibar or openERP / Bravo
those are work horses. The ERP and Bravo are java based so you
can practically do anything with them.
Erik Flournoy
808-426-4527
301-218-7325
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On Thu, Feb 7, 2013 at 9:28 AM, Nick Olsen <[email protected]> wrote:
> We ended up with SmarterTrack from SmarterTools. (We also use
> SmarterMail). It's working pretty well for us. We started out with OSTicket
> Which is free, That also did well for awhile.
>
> Nick Olsen
> Network Operations
> (855) FLSPEED x106
>
>
>
> ------------------------------
> *From*: "Faisal Imtiaz" <[email protected]>
> *Sent*: Thursday, February 07, 2013 1:53 PM
>
> *To*: [email protected]
> *Subject*: Re: [VoiceOps] OT: What do you recommend for help desk software
>
>
> We have been using Kayako, very flexible and works well.....
>
> Regards.
>
> Faisal Imtiaz
> Snappy Internet & Telecom
> 7266 SW 48 Street
> Miami, Fl 33155
> Tel: 305 663 5518 x 232
> Helpdesk: 305 663 5518 option 2 Email: [email protected]
>
> On 2/7/2013 1:43 PM, Carlos Alvarez wrote:
>
> This may be considered slightly off topic here, not sure. I figured some
> of you would have insight and recommendations as many people here have a
> business similar to ours. We have several small companies who share
> workers, clients, and contractors in various ways. We have been using
> Zendesk for our help desk, but it's tough because they won't allow one
> person to be in multiple organizations. So we have a contractor who is
> John-A in company A and John-B for company B, etc. Annoying. We are
> looking for other options, hosted preferred, but we can fire it up in a VM
> if we need to. We are small and would have about six help desk agent
> types, and only a few hundred end users. We don't need highly advanced
> features like RT would provide; simplicity and customer acceptance is the
> highest priority. Must accept tickets/replies by e-mail. Most of our
> tickets are handled in a day, and are fairly simple, while maybe 5% linger
> for weeks as they are complex, but those still don't need a bunch of
> details in them.
>
> --
> Carlos Alvarez
> TelEvolve
> 602-889-3003
>
>
>
> _______________________________________________
> VoiceOps mailing
> [email protected]https://puck.nether.net/mailman/listinfo/voiceops
>
>
>
> _______________________________________________
> VoiceOps mailing list
> [email protected]
> https://puck.nether.net/mailman/listinfo/voiceops
>
>
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End of VoiceOps Digest, Vol 44, Issue 9
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