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Today's Topics:
1. (no subject) (Brandon Lehmann)
2. Re: voice-to-text (Jay Hennigan)
3. Strange inbound Calls (Nick Olsen)
4. Re: Strange inbound Calls (Jay Hennigan)
5. Re: Strange inbound Calls (Matt Yaklin)
6. Re: Strange inbound Calls (Erik Flournoy)
----------------------------------------------------------------------
Message: 1
Date: Wed, 2 Oct 2013 15:06:13 +0000
From: Brandon Lehmann <[email protected]>
To: "[email protected]" <[email protected]>
Subject: [VoiceOps] (no subject)
Message-ID:
<15ae4040aa24964aae3da9f2de04c4f50103fb4...@w2k8-ex.corp.bitradius.com>
Content-Type: text/plain; charset="iso-8859-1"
Good morning,
My apologies if this isn't quite the right list for this question.
We're in the middle of developing a VoIP IVR application and in one of our
prompts we need the user to speak names of people. Once the recording is
complete, we'd like to automatically convert that recording to text for saving
to a database.
Currently, we've been testing Google Voice's API and have had pretty decent
luck (compared to other 'free' solutions); however, we've also encountered gems
such as:
the lord's johnson (Delores Johnson)
oh my god it's got a carburetor (Ernesto Mogato, Edgar Carbrera)
we bake a 10 year reunion (Willie Baker, Daneil Munjez)
It appears that many of of the speech-to-text engines are designed for phrases
instead of names. Would anyone happen to have any recommendations for
speech-to-text engines that do a good job recognizing names? Are any of them
better than others regarding dealing with accents?
We're open to suggestions of the free, open-source, or commercial variety if
the accuracy is there.
Thank you,
Brandon Lehmann
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Message: 2
Date: Wed, 02 Oct 2013 10:17:41 -0700
From: Jay Hennigan <[email protected]>
To: [email protected]
Subject: Re: [VoiceOps] voice-to-text
Message-ID: <[email protected]>
Content-Type: text/plain; charset=ISO-8859-1
On 10/2/13 8:06 AM, Brandon Lehmann wrote:
> It appears that many of of the speech-to-text engines are designed for
> phrases instead of names. Would anyone happen to have any
> recommendations for speech-to-text engines that do a good job
> recognizing names? Are any of them better than others regarding dealing
> with accents?
None will be perfect, and spelling of names varies. You'll probably
have better luck going the other direction, typing the names into a
text-to-speech application and having it speak the names.
"The lord's johnson" - Heh!
Of course, one can play games with text-to-speech conversion as well. I
have a friend who reads email this way and will occasionally throw in a
phrase like "If you see Kaye, why owe you?" just to keep him on his toes.
--
Jay Hennigan - CCIE #7880 - Network Engineering - [email protected]
Impulse Internet Service - http://www.impulse.net/
Your local telephone and internet company - 805 884-6323 - WB6RDV
------------------------------
Message: 3
Date: Wed, 2 Oct 2013 13:13:25 -0400
From: "Nick Olsen" <[email protected]>
To: <[email protected]>
Subject: [VoiceOps] Strange inbound Calls
Message-ID: <[email protected]>
Content-Type: text/plain; charset="us-ascii"
Hello Everyone,
We've been seeing a lot of strange inbound calls to our toll free numbers
recently. The only thing they have in common is the caller ID text is
always a city and a state. And the the call duration is 60 seconds on the
dot..Every time.
Considering they are calling toll free numbers I assume this is some kind
of fraud attempt. IE. Calling tons of random Toll Free numbers so the
terminating carrier pays the originator..etc.
Anyone else seeing this? Anything we can do to stop these? Here's what our
CDR looks like, These are just the calls to our Corp Toll free. But we are
seeing them toward customer toll free as well.
9/1/2013 13:39:02,"CARLSBAD CA"
<4423334358>,4423334358,8553577333,60,60,ANSWERED,Incoming9/1/2013
16:20:30,"WEST BLOCTON AL"
<2056368142>,2056368142,8553577333,60,60,ANSWERED,Incoming9/6/2013
07:18:18,"HUNTNGTN PRK CA"
<3232825216>,3232825216,8553577333,60,60,ANSWERED,Incoming9/7/2013
11:54:09,"FORT SMITH AR"
<4796682810>,4796682810,8553577333,60,60,ANSWERED,Incoming9/7/2013
23:14:35,"TUCSON AZ"
<5203326555>,5203326555,8553577333,60,60,ANSWERED,Incoming9/9/2013
19:06:00,"WARRIOR AL"
<2052891452>,2052891452,8553577333,60,60,ANSWERED,Incoming9/9/2013
20:23:49,"SAN RAFAEL CA"
<4155240522>,4155240522,8553577333,60,60,ANSWERED,Incoming9/25/2013
17:01:09,"FRESNO CA"
<5595499612>,5595499612,8553577333,60,60,ANSWERED,Incoming9/25/2013
22:41:29,"MOBILE AL"
<2515454388>,2515454388,8553577333,60,60,ANSWERED,Incoming9/26/2013
00:01:35,"PINSON AL"
<2056834147>,2056834147,8553577333,60,60,ANSWERED,Incoming9/26/2013
03:13:53,"PHENIX CITY AL"
<3344685267>,3344685267,8553577333,60,60,ANSWERED,Incoming9/26/2013
22:38:21,"GUNTERSVILLE AL"
<2562934038>,2562934038,8553577333,60,60,ANSWERED,Incoming9/27/2013
11:29:58,"MIAMI AZ"
<9284731203>,9284731203,8553577333,60,60,ANSWERED,Incoming9/27/2013
20:12:43,"ALBERTVILLE AL"
<2564002365>,2564002365,8553577333,60,60,ANSWERED,Incoming9/30/2013
02:07:15,"HUNTSVILLE AL"
<2562174709>,2562174709,8553577333,60,60,ANSWERED,Incoming9/30/2013
06:55:16,"CHASE CITY VA"
<4345334010>,4345334010,8553577333,60,60,ANSWERED,Incoming10/2/2013
02:23:12,"LOS ANGELES CA"
<2134555680>,2134555680,8553577333,60,60,ANSWERED,Incoming
Nick Olsen
Network Operations (855) FLSPEED x106
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Message: 4
Date: Wed, 02 Oct 2013 11:24:53 -0700
From: Jay Hennigan <[email protected]>
To: [email protected]
Subject: Re: [VoiceOps] Strange inbound Calls
Message-ID: <[email protected]>
Content-Type: text/plain; charset=ISO-8859-1
On 10/2/13 10:13 AM, Nick Olsen wrote:
> Hello Everyone,
>
> We've been seeing a lot of strange inbound calls to our toll free
> numbers recently. The only thing they have in common is the caller ID
> text is always a city and a state. And the the call duration is 60
> seconds on the dot..Every time.
Are the calls answered by a human? If so, what do they hear? If not
and it's an IVR, if you call and say nothing does the call drop in 60
seconds?
City and state are not uncommon for CNAM. Many CNAM providers will put
the city and state of the rate center for the NPA-NXX if caller name
isn't available.
--
Jay Hennigan - CCIE #7880 - Network Engineering - [email protected]
Impulse Internet Service - http://www.impulse.net/
Your local telephone and internet company - 805 884-6323 - WB6RDV
------------------------------
Message: 5
Date: Wed, 2 Oct 2013 14:36:57 -0400 (EDT)
From: Matt Yaklin <[email protected]>
To: Nick Olsen <[email protected]>
Cc: [email protected]
Subject: Re: [VoiceOps] Strange inbound Calls
Message-ID: <[email protected]>
Content-Type: text/plain; charset="iso-8859-1"; Format="flowed"
I randomly choose a few numbers to check our CDR data and
I see that 2564002365 called a customer of ours normal TN
and one customer's toll free number.
> 9/27/2013 20:12:43,"ALBERTVILLE AL"
> <2564002365>,2564002365,8553577333,60,60,ANSWERED,Incoming
When I call the number 2564002365 it answers and immediately hangs up on
me. It reminds me of an asterisk like thing where I have made a mistake in
my config but this is intentional?
Randomly checking a few numbers they seem to belong to Level3 if they have
not ported.
Call them up and complain? Maybe in some wierd bizzaro world they might
actually do something about it.
[email protected]
On Wed, 2 Oct 2013, Nick Olsen wrote:
> Hello Everyone,
> We've been seeing a lot of strange inbound calls to our toll free numbers
> recently. The only thing they have in common is the caller ID text is always
> a city and a state. And the the call duration is 60 seconds on the dot..Every
> time.
>
> Considering they are calling toll free numbers I assume this is some kind of
> fraud attempt. IE. Calling tons of random Toll Free numbers so the
> terminating carrier pays the originator..etc.
>
> Anyone else seeing this? Anything we can do to stop these? Here's what our
> CDR looks like, These are just the calls to our Corp Toll free. But we are
> seeing them toward customer toll free as well.
>
> 9/1/2013 13:39:02,"CARLSBAD CA"
> <4423334358>,4423334358,8553577333,60,60,ANSWERED,Incoming
> 9/1/2013 16:20:30,"WEST BLOCTON AL"
> <2056368142>,2056368142,8553577333,60,60,ANSWERED,Incoming
> 9/6/2013 07:18:18,"HUNTNGTN PRK CA"
> <3232825216>,3232825216,8553577333,60,60,ANSWERED,Incoming
> 9/7/2013 11:54:09,"FORT SMITH AR"
> <4796682810>,4796682810,8553577333,60,60,ANSWERED,Incoming
> 9/7/2013 23:14:35,"TUCSON AZ"
> <5203326555>,5203326555,8553577333,60,60,ANSWERED,Incoming
> 9/9/2013 19:06:00,"WARRIOR AL"
> <2052891452>,2052891452,8553577333,60,60,ANSWERED,Incoming
> 9/9/2013 20:23:49,"SAN RAFAEL CA"
> <4155240522>,4155240522,8553577333,60,60,ANSWERED,Incoming
> 9/25/2013 17:01:09,"FRESNO CA"
> <5595499612>,5595499612,8553577333,60,60,ANSWERED,Incoming
> 9/25/2013 22:41:29,"MOBILE AL"
> <2515454388>,2515454388,8553577333,60,60,ANSWERED,Incoming
> 9/26/2013 00:01:35,"PINSON AL"
> <2056834147>,2056834147,8553577333,60,60,ANSWERED,Incoming
> 9/26/2013 03:13:53,"PHENIX CITY AL"
> <3344685267>,3344685267,8553577333,60,60,ANSWERED,Incoming
> 9/26/2013 22:38:21,"GUNTERSVILLE AL"
> <2562934038>,2562934038,8553577333,60,60,ANSWERED,Incoming
> 9/27/2013 11:29:58,"MIAMI AZ"
> <9284731203>,9284731203,8553577333,60,60,ANSWERED,Incoming
> 9/27/2013 20:12:43,"ALBERTVILLE AL"
> <2564002365>,2564002365,8553577333,60,60,ANSWERED,Incoming
> 9/30/2013 02:07:15,"HUNTSVILLE AL"
> <2562174709>,2562174709,8553577333,60,60,ANSWERED,Incoming
> 9/30/2013 06:55:16,"CHASE CITY VA"
> <4345334010>,4345334010,8553577333,60,60,ANSWERED,Incoming
> 10/2/2013 02:23:12,"LOS ANGELES CA"
> <2134555680>,2134555680,8553577333,60,60,ANSWERED,Incoming
>
> Nick Olsen
> Network Operations (855) FLSPEED? x106
>
> [emaillogo.jpg]
>
>
------------------------------
Message: 6
Date: Wed, 2 Oct 2013 08:42:15 -1000
From: Erik Flournoy <[email protected]>
To: Matt Yaklin <[email protected]>
Cc: "[email protected]" <[email protected]>
Subject: Re: [VoiceOps] Strange inbound Calls
Message-ID:
<CADUV08yGKOkyKtTpNoU4=9x1m-xso3ratay2jp6wqmfcppx...@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"
You could block the numbers at sms800 level or block them at your switch
translations.
Erik
On Wed, Oct 2, 2013 at 8:36 AM, Matt Yaklin <[email protected]> wrote:
>
> I randomly choose a few numbers to check our CDR data and
> I see that 2564002365 called a customer of ours normal TN
> and one customer's toll free number.
>
>
> 9/27/2013 20:12:43,"ALBERTVILLE AL" <2564002365>,2564002365,**
>> 8553577333,60,60,ANSWERED,**Incoming
>>
>
> When I call the number 2564002365 it answers and immediately hangs up on
> me. It reminds me of an asterisk like thing where I have made a mistake in
> my config but this is intentional?
>
> Randomly checking a few numbers they seem to belong to Level3 if they have
> not ported.
>
> Call them up and complain? Maybe in some wierd bizzaro world they might
> actually do something about it.
>
> [email protected]
>
>
> On Wed, 2 Oct 2013, Nick Olsen wrote:
>
> Hello Everyone,
>> We've been seeing a lot of strange inbound calls to our toll free numbers
>> recently. The only thing they have in common is the caller ID text is
>> always a city and a state. And the the call duration is 60 seconds on the
>> dot..Every
>> time.
>>
>> Considering they are calling toll free numbers I assume this is some kind
>> of fraud attempt. IE. Calling tons of random Toll Free numbers so the
>> terminating carrier pays the originator..etc.
>>
>> Anyone else seeing this? Anything we can do to stop these? Here's what
>> our CDR looks like, These are just the calls to our Corp Toll free. But we
>> are seeing them toward customer toll free as well.
>>
>> 9/1/2013 13:39:02,"CARLSBAD CA" <4423334358>,4423334358,**
>> 8553577333,60,60,ANSWERED,**Incoming
>> 9/1/2013 16:20:30,"WEST BLOCTON AL" <2056368142>,2056368142,**
>> 8553577333,60,60,ANSWERED,**Incoming
>> 9/6/2013 07:18:18,"HUNTNGTN PRK CA" <3232825216>,3232825216,**
>> 8553577333,60,60,ANSWERED,**Incoming
>> 9/7/2013 11:54:09,"FORT SMITH AR" <4796682810>,4796682810,**
>> 8553577333,60,60,ANSWERED,**Incoming
>> 9/7/2013 23:14:35,"TUCSON AZ" <5203326555>,5203326555,**
>> 8553577333,60,60,ANSWERED,**Incoming
>> 9/9/2013 19:06:00,"WARRIOR AL" <2052891452>,2052891452,**
>> 8553577333,60,60,ANSWERED,**Incoming
>> 9/9/2013 20:23:49,"SAN RAFAEL CA" <4155240522>,4155240522,**
>> 8553577333,60,60,ANSWERED,**Incoming
>> 9/25/2013 17:01:09,"FRESNO CA" <5595499612>,5595499612,**
>> 8553577333,60,60,ANSWERED,**Incoming
>> 9/25/2013 22:41:29,"MOBILE AL" <2515454388>,2515454388,**
>> 8553577333,60,60,ANSWERED,**Incoming
>> 9/26/2013 00:01:35,"PINSON AL" <2056834147>,2056834147,**
>> 8553577333,60,60,ANSWERED,**Incoming
>> 9/26/2013 03:13:53,"PHENIX CITY AL" <3344685267>,3344685267,**
>> 8553577333,60,60,ANSWERED,**Incoming
>> 9/26/2013 22:38:21,"GUNTERSVILLE AL" <2562934038>,2562934038,**
>> 8553577333,60,60,ANSWERED,**Incoming
>> 9/27/2013 11:29:58,"MIAMI AZ" <9284731203>,9284731203,**
>> 8553577333,60,60,ANSWERED,**Incoming
>> 9/27/2013 20:12:43,"ALBERTVILLE AL" <2564002365>,2564002365,**
>> 8553577333,60,60,ANSWERED,**Incoming
>> 9/30/2013 02:07:15,"HUNTSVILLE AL" <2562174709>,2562174709,**
>> 8553577333,60,60,ANSWERED,**Incoming
>> 9/30/2013 06:55:16,"CHASE CITY VA" <4345334010>,4345334010,**
>> 8553577333,60,60,ANSWERED,**Incoming
>> 10/2/2013 02:23:12,"LOS ANGELES CA" <2134555680>,2134555680,**
>> 8553577333,60,60,ANSWERED,**Incoming
>>
>> Nick Olsen
>> Network Operations (855) FLSPEED x106
>>
>> [emaillogo.jpg]
>>
>>
> _______________________________________________
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> https://puck.nether.net/mailman/listinfo/voiceops
>
>
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