AppNeta's Pathview solutions work great, also provides remote packet capture ability, flow view and many other capabilities
[sigshort2] From: VoiceOps [mailto:[email protected]] On Behalf Of Kumudu Suriyaarachchi Sent: Wednesday, October 29, 2014 9:01 AM To: Kris Alberts; [email protected] Subject: Re: [VoiceOps] CPE side Passive Monitoring Hi, My experience with Packetsmart was not so good. There were occasions the probe froze and brought down the service. Regrads, Kumudu From: VoiceOps [mailto:[email protected]] On Behalf Of Kris Alberts Sent: Wednesday, October 29, 2014 6:45 AM To: [email protected]<mailto:[email protected]> Subject: [VoiceOps] CPE side Passive Monitoring Hi Looking for a cost effective, easily deployed, useful passive monitoring probe to be deployed at the customer prem for voip traffic monitoring. My main objective is to reduce MTTR and provide a clear demarcation service for customers that supplies their own LAN. We use a variety of CPE device (primarily Cisco though) so I will need to find an external hardware probe that caters for all use cases. There seems to be a variety of solutions available so was hoping you could share you experience on some of the solutions that you are using. I really need to understand the extent to which the added visibility optimised your product in terms of better support, fewer truck rolls etc. All of these listed products claims to do just that. Solutions that come to mind includes: Prognosis, Telchemy, Broadsoft PacketSmart, Flukenetworks and Appneta Pathview. I need to evaluate in the lines of : * Effectiveness as a demarcation service. * Easy of deployment (hosted, SaaS model). * Probe and licensing costing. * Support portal granular stats in order to reduce MTTR. Thanks Kris This communication (including any attachments) may contain privileged or confidential information of Alteva and is intended solely for the use of the individual to whom it is addressed. If you are not the intended recipient, you should notify the author and delete this communication from your system, including any attachments. Any disclosure, copying, saving or distribution of this communication, or the taking of any action based on it, is strictly prohibited. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Alteva.
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