I know many on the list use the VoIP Monitor application, and we are about to evaluate this application. Most of our send users use Polycom Phones, and have the Polycom Productivity Suite Application: Voice Quality Monitoring (VQmon) license on the phones.
According to this Polycom page, With Polycom Productivity Suite Application: Voice Quality Monitoring, IT Managers can monitor and troubleshoot voice quality issues more quickly. - Transmit metrics in real time, or near real time, directly from the phone in the standard *RTCP-XR (IETF RFC 3611) format* - Publish metrics using the SIP PUBLISH method - Provide flexible reporting and alarming based on metric triggers and/or events - Enable quick, real-time, system-wide troubleshooting while the affected customer is still on the phone http://www.polycom.com/products-services/voice/applications/voice-quality-monitoring.html My question is does VoIP Monitor collect and support the *RTCP-XR (IETF RFC 3611) format? *I can not seem to find any information claiming it does. I found another page saying the Polycom VQMon software also supports SIP RTCP Summary Reports (RFC 6035). Does VoIPMointor support those?
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