Rob, I took the plunge and tried a Netsapiens platform. Overall the interfaces and features are nice, but I think the quality of the software is lacking. Too many bugs from what I can tell, and their database or the way things are programmed on the back end seems messy to me. So I like the UI, but I think the platform has some serious issues. Downtime seems to prove this.
I looked a Kazoo and like what I see from them, but overall I think their platform is missing many features. The company seems to have a lot going for them, but in my opinion it is taking too long. They announced advanced features like 3 years ago (mobile for example), but still don't really have it available for us. Missing call recording, apps, call center, and other features that are coming. Until its implemented I will believe it when I see it. Honestly being its 2017, if a platform doesn't have the features already I find it out of date. On Sat, Jan 28, 2017 at 8:16 PM, Rob Dawson <[email protected]> wrote: > Interested in getting opinions from folks with experience running hosted > offerings on Netsapiens or Kazoo. Looking to see what types of struggles > and successes you have had with the platforms, support experience, perhaps > a little info about your target market and what differentiation the > platform has helped you to develop – in broad terms. > > > > Thanks, > > Rob > > _______________________________________________ > VoiceOps mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/voiceops > >
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