I don't know of any special purpose software that does this. I just use regular diagramming software. I'm partial to draw.io.
On Mon, Jul 29, 2019, 9:47 AM Izzy Goldstein - TeleGo <igoldst...@telego.net> wrote: > i need something that will draw the call flow > lets say it will start by a DID, and go thru clauses to check time frames, > and now the call ends up an a IVR asking the caller to select their > language, and now the call ends up into another IVR asking which > department, and based on selection it will route the call to a specific > extension or to a Queue etc > > On Mon, Jul 29, 2019 at 9:43 AM Shripal Daphtary <shrip...@gmail.com> > wrote: > >> Izzy - are you looking for software that JUST does the work flow >> visualization, or like a CPAAS designer? >> >> >> >> On Sun, Jul 28, 2019 at 10:32 AM Izzy Goldstein - TeleGo < >> igoldst...@telego.net> wrote: >> >>> Hi all >>> >>> i am looking for a workflow software that i can use to design a workflow >>> for incoming calls, >>> - if it is currently during business hours >>> - they hear a list of options to press (different language) >>> - if they press 1 for english , they will hear other greetings with >>> other set of options etc >>> >>> i want to design this workflow so that its easy to hand off to the >>> department that sets up new accounts, and they will know how to design the >>> PBX for this client based on the workflow >>> >>> what software do you use? >>> what software did you use ? >>> what software have you heard of, that can do this ? >>> >>> >>> >>> >>> -- >>> >>> Izzy Goldstein >>> >>> Chief Technology Officer >>> >>> Main: (212) 477-1000 x 2085 <(212)%20477-1000> >>> >>> Direct: (929) 477-2085 >>> >>> Website: www.telego.com <http://www.telego.net/> >>> >>> >>> <http://www.telego.com/> >>> >>> >>> Confidentiality Notice: This e-mail may contain confidential and/or >>> privileged information. If you are not the intended recipient or have >>> received this e-mail in error please notify us immediately by email reply >>> and destroy this e-mail. Any unauthorized copying, disclosure or >>> distribution of the material in this e-mail is strictly forbidden. Any >>> views or opinions presented in this email are solely those of the author >>> and do not necessarily represent those of TeleGo (T). Employees of TeleGo >>> are expressly required not to make defamatory statements and not to >>> infringe or authorize any infringement of copyright or any other legal >>> right by email communications. Any such communication is contrary to TeleGo >>> policy and outside the scope of the employment of the individual concerned. >>> TeleGo will not accept any liability in respect of such communication, and >>> the employee responsible will be personally liable for any damages or other >>> liability arising. >>> >>> >>> TeleGo Hosted PBX <https://youtu.be/DaT8YAZ4V0w> >>> _______________________________________________ >>> VoiceOps mailing list >>> VoiceOps@voiceops.org >>> https://puck.nether.net/mailman/listinfo/voiceops >>> >> > > -- > > Izzy Goldstein > > Chief Technology Officer > > Main: (212) 477-1000 x 2085 <(212)%20477-1000> > > Direct: (929) 477-2085 > > Website: www.telego.com <http://www.telego.net/> > > > <http://www.telego.com/> > > > Confidentiality Notice: This e-mail may contain confidential and/or > privileged information. If you are not the intended recipient or have > received this e-mail in error please notify us immediately by email reply > and destroy this e-mail. Any unauthorized copying, disclosure or > distribution of the material in this e-mail is strictly forbidden. Any > views or opinions presented in this email are solely those of the author > and do not necessarily represent those of TeleGo (T). Employees of TeleGo > are expressly required not to make defamatory statements and not to > infringe or authorize any infringement of copyright or any other legal > right by email communications. Any such communication is contrary to TeleGo > policy and outside the scope of the employment of the individual concerned. > TeleGo will not accept any liability in respect of such communication, and > the employee responsible will be personally liable for any damages or other > liability arising. > > > TeleGo Hosted PBX <https://youtu.be/DaT8YAZ4V0w> > _______________________________________________ > VoiceOps mailing list > VoiceOps@voiceops.org > https://puck.nether.net/mailman/listinfo/voiceops >
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