Traceroutes in both directions during the problem period will make this much easier to address.
On Fri, Aug 14, 2020, 1:48 PM Mark Wiles <mwi...@akabis.com> wrote: > Anyone from Comcast monitoring here? > > > > I know it’s a long shot; but, we have a wholesale partner in GA that > resells our hosted services. > > They have Comcast internet in their office, and many of their customers > also use Comcast. > > Within the past few weeks, they’ve started having degradation of voice > quality; but it appears their customers/traffic not traversing Comcast are > not seeing this. > > They test with softphone using cellular data… issue’s not there. They > move their office over to their backup (a WOW cable model), and so far, not > seeing the issue either. > > > > Our wholesale partner opened a ticket with Comcast, and was told their > level was low, and they’ll be out to visit on Monday. While that could be > true, it seems unlikely all of the partner customers seeing this issue also > suffer from low signal levels. > > > > If there’s someone with Comcast here, and would like to go the extra mile > for a customer, we’d love to hear from you! > > > > Thanks! > > > > Mark > > > > > > > > > _______________________________________________ > VoiceOps mailing list > VoiceOps@voiceops.org > https://puck.nether.net/mailman/listinfo/voiceops >
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