The RBOCs use the CSR as their internal record of each USOC / rate
associated with the service/account. It is true that non-RBOC carriers
do not keep as detailed records but it should still tell you all the
services associated with each account number.
MARY LOU CAREY
BackUP Telecom Consulting
Office: 615-791-9969
Cell: 615-796-1111
On 2021-06-02 08:10 AM, Mike Hammett wrote:
I guess to back up to a more basic level...
What's the intent of the CSR?
I thought it was for the gaining carrier to verify customer
information with the losing carrier that would be required to port a
number before actually issuing the LSR\port request.
-----
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com
Midwest Internet Exchange
http://www.midwest-ix.com
-------------------------
From: "Mike Hammett" <voice...@ics-il.net>
To: "VoiceOps" <voiceops@voiceops.org>
Sent: Friday, May 28, 2021 9:51:14 PM
Subject: [VoiceOps] CSR BTN
Does a CSR have to have the specific number being ported or just any
number on the account?
We're testing a third party network that we'll utilize in the
short-term for out-of-area usage.
We ported some of our own numbers to our account at the third party.
The CSRs arrived with the main BTN on the account, not the number
being ported.
Our porting person rejected the CSRs because they weren't for the
number being ported. Of course she knew what number was being
attempted because it was an internal operation, but normally she
wouldn't.
It's my thought that the CSR is a customer information verification
process. We wouldn't know the number actually being ported until the
LSR came. Does the name, address, account number, TN, etc. match an
account you have? If so, great.
Where can I find a good resource on the process and what's normally
acceptable for rejections?
Of course I said, "Let me verify this before we do anything" and then
she replied to the CSRs rejecting. *sigh* I guess we'll really be
testing all scenarios.
-----
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com
Midwest Internet Exchange
http://www.midwest-ix.com
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