Not sure how useful it is Mike, but thought of a couple of examples:

        Dropped packets
                (eg from radio interfaces)

        NAT
        (eg one-way audio caused by broken ALGs, or lost signalling due to 
state table timeouts)

Pete


> On 14/06/2021, at 6:11 AM, Mike Hammett <voice...@ics-il.net> wrote:
> 
> I've heard a variety of complaints and concerns over the years about call 
> quality. How are these quality issues introduced? As long as pipes and 
> equipment aren't overloaded, where is a quality issue to come from?
> 
> 
> Obviously, the closer you are to the handsets, the less opportunity there is 
> for issues. What else is there to take into account?

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