Seconded. If you are not a customer, most of the "big guys" won't even
acknowledge your existence. I've *occasionally* made some headway with
reaching out to their porting contacts and very nicely asking them to
pass the info to the translations team, but that's a very uncommon
occurrence.
Getting the calling party to open a completion issue ticket is the way
forward. Good luck, and godspeed... you're going to need it!
On 10/27/2021 12:21 PM, Ivan Kovacevic wrote:
Apart from the "I ought to fix this, it just ain't right" instinct...
The practical solution is for the caller to open a ticket with their
provider.
You'll go crazy trying to get to the big-carrier engineering team and
to someone who knows how to investigate and solve the problem...
unless they are lurking on this list....
I've pulled much hair trying to right telecom wrongs... and the type
you are running into, is better delegated to the user/caller.
(assuming you are 100% certain it isn't on your end)
Star Telecom - Cloud Communications and Customer Experience Solutions
<https://www.startelecom.ca/>
*Ivan Kovacevic*
/Co-Founder and VP Client Services
/
On Wed, Oct 27, 2021 at 3:12 PM Mike Hammett <voice...@ics-il.net> wrote:
I have a customer saying that they are getting reports from their
customers that they're getting "number is no longer in service"
errors when calling them.
I checked Metaswitch SAS for a number that experienced this issue
and we don't see any inbound attempts from that number. The call
would have come in via a traditional TDM connection to a tandem.
I reached out to the Primary contacts in NPAC for the originating
caller (Comcast). They told me to bugger off and to have the end
user call support. Did I make the wrong move?
-----
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com
Midwest Internet Exchange
http://www.midwest-ix.com
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