Thanks to everyone who responded both on and off-list. I think I'm going to go with a 3rd-party provider for routing 911 calls and just count down the months until they can ditch Comcast.
-A On Tue, Jan 4, 2022 at 10:30 AM Aaron C. de Bruyn <aa...@heyaaron.com> wrote: > One of my clients has a large SIP trunk with Comcast based out of > Washington State. > > They have all their offices across Oregon and Washington hooked into a > FreePBX phone server that is attached to the Comcast SIP trunk. > > 911 calls *constantly* get misrouted to the local PSAP where the SIP trunk > lives. > > I must have called Comcast 30 times over the last few years to try and get > this addressed, but Comcast flat-out refuses to fix the issue. > > The short answer is that Comcast refuses to fix it. In some (but not all) > cases, our phone numbers are RCF'd numbers, so they don't actually exist on > the trunk...and Comcast forcibly re-writes them to our 'main' number...and > then routes the 911 call incorrectly. In other cases, we have provided > Comcast with the e911 information, they say it's updated, and then we find > out months later (when an office dials 911 during an emergency) that it's > still not correct. > > Not only does this affect 911 calls, but also customers who get the > re-written caller ID and have no idea which office called them. > > The "easy" solution is to ditch Comcast and move to a provider that > doesn't play the RCF and caller-ID-rewrite games. Unfortunately my client > is locked into their Comcast contract for another ~18 months. Early > termination would incur a ~$35,000 bill. > > Is there a list of PSAP numbers somewhere so I can set up an internal > redirect to the PSAP 10-digit number? I know those 10-digit numbers are > guarded like Fort Knox, so I'm betting this option isn't very realistic. > > Maybe a separate service provider that can just handle 911 calls without > "owning" my client's phone numbers? > > Any other thoughts on how I can route around Comcast brain damage? > > Thanks, > > -A >
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