You could try emailing noc....@ftr.com or asking on NANOG. On Thu, Mar 7, 2024, 12:16 PM Jim Rodgers via VoiceOps < voiceops@voiceops.org> wrote:
> Beginning early yesterday, we're seeing dropped voice rtp traffic to some > of our business customers in the Los Angeles metro area on Frontier Comm > broadband fiber. The voice udp stream is leaving our data center and never > making it to the Frontier fiber customer. It's not all of our customers, > only random ones. We've sniffed the traffic on our side and see the voice > rtp stream leave our data center but then sniffing on our customer's side > the traffic never arrives (multiple Frontier fiber customers with this > issue, not just one). > > Switching the customer over to an alternate Internet connection resolves > the issue. > > Frontier frontline customer support doesn’t get it and they just want to > roll a tech out for an issue that’s deeper inside their network. > > We have packet captures of both sides (our DC and your customer) showing > the voice rtp stream leaving our DC and never showing up at the fiber > customer. > > This doesn’t seem to be affecting every fiber customer in the Frontier > footprint, it just seems to be random customers. > > Anyone else experiencing this issue? Any thoughts on who to contact on the > Frontier side to get it resolved and/or get some eyes on it? > > Thanks for the help. > > Jim > _______________________________________________ > VoiceOps mailing list > VoiceOps@voiceops.org > https://puck.nether.net/mailman/listinfo/voiceops >
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