I don't have direct access to NPAC, but I'm trying a Comcast email that I used a couple of years ago to remove translations so I'm trying that soon. Nothing from NANOG yet either. ¯\_(ツ)_/¯
On Fri, Apr 12, 2024 at 7:25 AM Mike Hammett <voice...@ics-il.net> wrote: > Do you have the ability to look up in NPAC the contact information for > that SPID? > > > > ----- > Mike Hammett > Intelligent Computing Solutions > http://www.ics-il.com > > > > Midwest Internet Exchange > http://www.midwest-ix.com > > > > ------------------------------ > *From: *"Nick Garrett via VoiceOps" <voiceops@voiceops.org> > *To: *voiceops@voiceops.org > *Sent: *Wednesday, April 10, 2024 10:54:06 AM > *Subject: *[VoiceOps] Comcast Voice Routing Contact? > > Hello, we have a fun issue we are attempting to troubleshoot with an end > user having problems reaching local businesses utilizing Comcast (unsure if > the end product is POTS over Coax or VoiceEdge). SPID: Comcast IP Phone/1 > The calls are not originating via their usual routing on their receiving > end and some alternative routing seems to be in place where they are > failing to cell phones. > > I'm checking to see if any Comcast folks are lurking that could > potentially help or shed light on what is occurring or what the problem > seems to be. We tried to suggest to our end user to have the local > businesses reach out to Comcast - going through tier 1 support, rolling a > truck, etc. It's still an issue (surprisingly) as I'm not sure this could > be solved by a field technician if it could even be communicated well > enough upstream to who it would matter to. > > > We are attempting to go the usual channels now with the carrier we are > originating the calls from and seeing if they can engage further > engineering upstream but I have a feeling this will fizzle out. The losing > carrier we ported this customer from last year is of no relation to Comcast > (at least on the outside), but I'm unsure if they're still in the call > stack or if there was some sharing of resources on that end when they were > still housed there. > > Please reach out off-list if you can be of assistance and I can share more > information. Thanks! > > _______________________________________________ > VoiceOps mailing list > VoiceOps@voiceops.org > https://puck.nether.net/mailman/listinfo/voiceops > >
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